Contact The Auto Station

Absolutely. A no-start condition can stem from a number of causes — a dead or failing battery, a worn starter motor, a faulty alternator, fuel delivery issues, or an ignition system problem, among others. Our technicians use advanced diagnostics to pinpoint exactly what's going on rather than guessing, and we'll walk you through our findings with photos and a detailed inspection report sent right to your phone before we recommend any repairs. If your vehicle can't be driven in, give us a call, and we can help you arrange the next steps.

Our 24-hour key drop can accommodate any car being towed in after hours, and all existing customers will be credited for towing charges up to $150 under our roadside assistance plan.

Yes — brake noise is one of the most common concerns we see, and it's always worth getting checked out. Grinding, squealing, or pulsing can indicate worn brake pads, warped rotors, or other issues that affect your stopping power and safety. We'll inspect the full braking system and provide a clear explanation of what we find, including what needs attention now versus what can be monitored. No work is ever done without your approval.

And, a no charge no hassle brake inspection to ensure your safety and your peace of mind is always how we roll.

We can, and we do — every day. European and exotic vehicles are a specialty at The Auto Station. Our technicians have hands-on experience with BMW, Mercedes-Benz, Audi, Porsche, Jaguar, Land Rover, and more, along with the manufacturer-level diagnostic tools these vehicles require. Whether it's routine maintenance or a complex repair, we're equipped to handle it. You can learn more about our European vehicle expertise on our Vehicles We Service page.

Yes. We have certified technicians experienced in diesel engine systems — including fuel injection, turbochargers, exhaust aftertreatment, and DEF systems — as well as dedicated fleet service programs for businesses that need to keep multiple vehicles on the road reliably. Reach out to discuss your specific needs, and we'll put together a maintenance plan that fits.

We'd recommend it. A check engine light doesn't always mean something catastrophic, but it does mean your vehicle's onboard computer has flagged a condition that's outside of normal operating parameters. Some codes point to minor issues like a loose gas cap or an aging sensor; others can signal developing problems with the engine, transmission, or emissions system that are much cheaper to address early than after they've escalated. We'll read the codes, run a proper diagnosis, and explain everything clearly — no pressure, just the information you need to make a good decision.

No. We are 100% Warranty Approved. Under Canadian consumer protection law, you are not required to have your vehicle serviced at a dealership to maintain your manufacturer's warranty. An independent shop like The Auto Station can perform all scheduled maintenance and most repairs on warranty-age vehicles, provided the work meets manufacturer specifications and is properly documented — which is standard practice for us. You get the same protection with more personalized service and, in many cases, better value.

Yes, we're never shocked by electric or Hybrid electric cars. Our technicians are trained to work on hybrid and electric drivetrains, including EV battery diagnostics, electric motor repair, charging system troubleshooting, and the conventional maintenance components that hybrids and EVs still require (brakes, suspension, tires, cooling systems, and more). If you drive a hybrid or EV and want a shop that understands both sides of your vehicle, we're ready to help.

It's easy. Just click the "Book Appointment" tab on our website and fill in a few quick details—what you drive, what it's doing, and when you'd like to come in. We'll take it from there and get everything scheduled.

Don't forget to let us know if you'll need a ride or a loaner vehicle while your car is in for service—we're happy to set that up in advance.

After you book online, you'll get a confirmation text sent to your phone with a link to add the appointment to your calendar. If your booking is further out, you'll also receive a reminder 7 days before, plus a text prompt the night before your appointment.

And on the day of your visit, you'll get our favourite message—a "good morning, it's going to be a great day at The Auto Station" text to kick things off.

That's entirely up to you. We have a comfortable waiting area if you'd like to stay, but most customers take advantage of our complimentary loaner vehicles or local shuttle service so they can carry on with their day while we take care of their car. We'll keep you updated throughout the process and contact you before performing any work beyond what was originally discussed.

We never begin work without your informed approval. Every visit includes a Digital Vehicle Inspection, which provides a detailed report with photos, videos, and colour-coded severity ratings sent directly to your phone or email. Our team will review the findings with you, explain what needs attention now versus what can wait, and provide a clear estimate before any work begins. No surprises, no pressure.

That's completely fine — the decision is always yours. We'll help you prioritize based on safety and urgency, and any work you choose to defer gets noted in your vehicle's service history so we can flag it at your next visit. Our job is to give you the information and recommendations; your job is to decide what makes sense for your situation and budget.

The Auto Station backs all work with a 3-year / 60,000 km warranty covering both parts and labour through the Tech-Net Professional Auto Service program.

That means if you're in town and something comes up, we'll take care of it—no charge to you. And if you're halfway to California, you're covered there too. This is a North America–wide warranty that can be honored at any of the 10,000+ Tech-Net member service providers.

If you have any concerns after your service, just give us a call, stop in, or visit Tech-Net Professional Auto Service at techauto.ca to find a shop near you. Wherever you are, whenever it happens, there's no charge to take care of warranty work we've completed.

Your satisfaction is our number one priority. If you've noticed anything, have questions, or just want more information, our service advisor team is here to make sure everything is right.

And as always, the buck stops with our owner, Steve—he's always available to talk service.

Call us or book a follow-up appointment right away. If the concern is related to work we recently performed, we'll bring your vehicle back in and re-inspect it at no additional charge. Just reference your most recent work order when you contact us so we can pull up your service history and get to the bottom of it quickly. We stand behind our work, and we'd always rather hear about a concern early than have you wonder whether something's off.

Yes. We maintain a complete service history for every vehicle we work on, including inspection reports, work performed, parts used, and any deferred recommendations. This allows us to track your vehicle's condition over time, remind you of upcoming maintenance, and provide documentation that supports your vehicle's resale value. You can request your service records at any time.

Our standard hours are Monday to Friday, 8 AM – 5 PM.

Outside of those hours, you can still reach us. Our voicemail system is transcribed to text and forwarded to our email, and the info@theautostation.ca inbox is monitored on evenings and weekends.

If something comes up after hours, we've got your back—towing to our facility can be reimbursed up to $150, and you're free to use any towing company you choose for roadside emergencies.

Yes. Communication is a priority for us. You'll receive your Digital Vehicle Inspection report via text or email, and our team will call you to review findings and get your approval before proceeding with any work. If anything changes during the service — an unexpected discovery, a parts availability issue, a timeline update — we'll reach out to keep you informed. You should never have to wonder what's happening with your vehicle while it's in our care.

Yes. We understand that unexpected repairs can be stressful, and we don't want cost to prevent you from keeping your vehicle safe and reliable. We offer flexible auto repair financing options so you can get the work done now and pay over time. Visit our financing page for details and to see what options are available to you.

We make sending payment as easy as possible as we accept all major credit cards, Visa, MasterCard, Amex, wire transfer, cash, and e-transfer.

We offer peace-of-mind inspections for $90. This includes a full vehicle inspection, complete with our report, including photos, videos, and measurements sent directly to you via text or email for your review. In the event we have discovered any item requiring repair or replacement, we'll provide a complete, detailed estimate for your consideration.

Always. We provide a clear, itemized estimate for every job before any work starts, and we'll walk you through it so you understand exactly what's being recommended and why. If additional issues are discovered during the service, we'll contact you with an updated estimate and wait for your go-ahead. You'll never be surprised by a bill.