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Owning a vehicle is one of the most expensive investments some people will ever make. So it’s important to make sure that your investment is taken care of and in the best operating condition as possible. Digital vehicle inspections are a growing form of inspection that will help do just that – identify any minor issues before they become major to help protect your investment.
The previous paper-based approach, which is often time-consuming and has low levels of efficiency and accuracy, is completely eliminated by digital vehicle inspection.
It gives technicians the ability to access and store data when performing tests, assessments, and examinations utilizing automated processes that run on computers, tablets, and mobile devices.
A car inspection, also referred to as a “multipoint inspection” or “courtesy inspection,” is probably something you’re currently acquainted with. Based on the services they offer, every auto shop does have its own unique variations of examinations.
A general auto repair business will mostly evaluate the belts, filters, fluids, and everything else under the hood, while an auto body repair business may check for scrapes, scratches, and breaks.
In the past, technicians would mark each component of the inspection as “good” or “bad” using a pen and paper. They then provide the service adviser with this inspection paper to use in establishing the estimate.
What ultimately happens is that many necessary repairs are neglected. The customer is then left to question the service representative about why the expert considered something “poor” or “needs work.”
For this reason, a digital vehicle inspection is used to meet demands and expectations. Choosing digital vehicle inspections over paper ones that rely on software can be advantageous. Thanks to smartphones and tablets, this is all possible. These days, technicians can enter full digital car inspection mode with the use of cameras and touch screens. Also, doing inspections more quickly than with traditional methods like a pen and clipboard can be incredibly helpful.
The camera creates a new level of transparency by enabling specialists to attach pictures or videos to inform customers of the precise problems with their cars.
You can demonstrate to the customer what is wrong with their vehicle without escorting them to the back of the shop and endangering their safety. The consumer can receive the digital car inspection as a text message or email once the technician is done. Therefore, it leads to a reduction in paper usage.
There is a wide range of benefits offered by digital vehicle inspection, as mentioned below:
1. Quicker procedure
The inspection process can be significantly accelerated by experts using modern digital equipment. They offer a record of all previous evaluations when used in combination with the latest vehicle shop software, which can be helpful for upcoming and current inspections.
2. Media usage
Mechanics can use smartphones to capture voice memos, snap pictures, and record videos of the vehicle and store these files for use in future repairs. Customers are more inclined to believe a business that uses cutting-edge digital tools, given how technologically advanced today’s vehicles are.
3. Improved client interaction and satisfaction
You can better serve each customer’s demands by implementing digital vehicle inspection (DVI). A customer who is busy will want to get all the work on their car done in one visit. Contrarily, customers who cannot pay a lot at once prefer to know their costs in advance and put off tasks that can wait until a subsequent visit.
Building client trust and promoting repeat business can be done by letting customers know that an auto repair company helps them budget and prepare for future costs.
Customers will always be aware of the status of their car maintenance as they may get a record of each examination on their devices. Transparency and trust increase as a result.
In today’s world, technology has reached every aspect of the automotive sector, including auto repair businesses. Today, everything is done digitally, including keeping track of inventory and paperwork, inspecting vehicles, and making reservations.
Digital vehicle inspection software makes it very simple to complete inspection tasks and track the progress. Technicians can send you live updates about the job being done using this program via text message, email or call.
Digital vehicle inspection software’s contribution to the auto industry is its unique benefit. It provides a complete report along with the inspection process by providing inspection images and videos. Due to the out-dated technology at the time, obtaining this convenience was challenging.
Additionally, the consumers are given access to another facility through the inspection software. They don’t have to go to the auto repair shop in person. Customers can have a thorough chat with the specialist managing their vehicle with the help of digital vehicle inspection software.
In addition to saving time, the digital vehicle inspection service allows consumers to approve receiving the technician’s necessary vehicle information.
The Auto Station offers a comprehensive digital report on the car that you may easily email or text to other family members, a lender, or anybody else you see fit. Photos, videos, and remarks from the inspection technician are included in our report and provided to the vehicle owner every time.
Call The Auto Station today to book your next automotive services appointment. We are a full service shop offering customers peace of mind and a pleasant customer experience. For more information on our digital vehicle inspections, please contact us!