Reviews make the difference

As an owner of a small business I know how important reviews are.  The new reality is that written reviews are the modern version of a word of mouth referral.  Supporting small business is something that always makes a difference.  I would ask that you take a few minutes and really lend some support.  Your assistance would be much appreciated.

We carefully consider and use the reviews we gratefully receive to identify a rationale on our need for improvement. We can often find specific rationales that might emerge from our customers views that we may otherwise over look.

First, we look for total consistency in our service strategy to maintain customer satisfaction. As an example, we received a comment from one startled but happy client, “They even washed my car on a rainy day.” The consistency reaffirms the application of effort we strive for.  The idea of spending a few extra minutes on everyone of our services comes into a positive focus.

Secondly, we look for a flaw in our previous practice as a means to refine and improve. We've seen comments such as, “ I love my new windshield wipers! Now to clean the inside of my window so I can actually see.” Yes, that comment now has us cleaning the inside of the window on a wiper replacement. Anything less is less than full service.

Lastly, we get a sense of the value of time. All reviews have taken the sender a few precious minutes to write and send through their thoughts. Those moments that could have been spent doing chores, helping others, spent with loved ones are sent to us and are appreciated in a way that we find hard to express.

To all of you that consider us helpful enough to send a few minutes of your time – thank you!

5

Great visit with the people at TheAutoStation in burlington today.oil change,rear tail lite replacement and exterior wash and buff car looks great and running perfectly.Top notch job again.check them out

5

GREAT detailed service, no fluff or bs. Steve the owner is great! Highly Recommended

5

Excellent work done on my Acura. The are very friendly. They even deliver the car to my home. Highly recommend the this business.

5

New customer to the Auto Station. I am very satisfied with the work done on my auto recently. Fast and efficient service and Steve and staff are very helpful and friendly. I highly recommend them and will definitely use them again,

5

Thanks Steve and team for fixing the tire leak and oil change. Its not just the quality of work, but customer service also matters a lot. The courtesy car is an excellent concept. Quick service and very friendly staff. Good luck!

5

If you're looking for a service centre with excellent service and amazing staff this is the place to go. I have been going here for a few years and have always had a great experience. I take both my cars there and will continue to do so I would highly recommend them to anyone.

5

I found The Auto Station based strictly on Google Reviews, as I've never really had a go-to mechanic in the nine years I have lived in Ontario. I brought my truck in for a tune-up and explained a few issues I was having. I knew it needed some love and was prepared for the usual lackluster service followed by a massive, inexplicable bill. Right off the bat I was impressed with what seemed to me like genuine care. I was given a loaner car right away and it was already warming up in their driveway on a cold, snowy day. I was sent a link a few hours later to a detailed service report outline of what exactly was checked on my truck, which included potential areas of concern and one major issue that required immediate attention. The attention to detail was very refreshing and the report included photos of what needed to be fixed. I received a detailed quote unlike any I have received from previous auto mechanics in Ontario This definitely put my mind at ease knowing exactly where my hard-earned money was going. My dad built custom hot rods for a living, so I am no stranger to this business. Taking my truck into The Auto Station was like taking it to a family friend - they were honest, efficient and reasonably priced. I can say with certainty that I have never felt safer in my vehicle since taking it to them and I will refer any and everyone I know to this place - they are the best in the business.

5

Highly recommended. I've been a customer for a couple years. I've been to other good shops but The Auto Station is exceptionally good, very organized and well run. They have loaner cars if needed (and I've always taken them up on), they text and/or email detailed reports, including photos of any findings and estimated costs. They keep records at their fingertips on your vehicles, what's been done and what was recommended for future. And as an added bonus, the whole team is awesome. Steve the owner, is great and goes the extra mile to help you. And the staff are all welcoming, personable, friendly and knowledgeable. Great place!

5

Highly recommended. I've been a customer for a couple years. I've been to other good shops but The Auto Station is exceptionally good, very organized and well run. They have loaner cars if needed (and I've always taken them up on), they text and/or email detailed reports, including photos of any findings and estimated costs. They keep records at their fingertips on your vehicles, what's been done and what was recommended for future. And as an added bonus, the whole team is awesome. Steve the owner, is great and goes the extra mile to help you. And the staff are all welcoming, personable, friendly and knowledgeable. Great place!

5

The most wonderful place! I’ll never go to the dealership again! They even offered me a car to use while mine was getting its oil changed. Wow! I was totally impressed. This is my new spot!