Reviews make the difference

As an owner of a small business I know how important reviews are.  The new reality is that written reviews are the modern version of a word of mouth referral.  Supporting small business is something that always makes a difference.  I would ask that you take a few minutes and really lend some support.  Your assistance would be much appreciated.

We carefully consider and use the reviews we gratefully receive to identify a rationale on our need for improvement. We can often find specific rationales that might emerge from our customers views that we may otherwise over look.

First, we look for total consistency in our service strategy to maintain customer satisfaction. As an example, we received a comment from one startled but happy client, “They even washed my car on a rainy day.” The consistency reaffirms the application of effort we strive for.  The idea of spending a few extra minutes on everyone of our services comes into a positive focus.

Secondly, we look for a flaw in our previous practice as a means to refine and improve. We've seen comments such as, “ I love my new windshield wipers! Now to clean the inside of my window so I can actually see.” Yes, that comment now has us cleaning the inside of the window on a wiper replacement. Anything less is less than full service.

Lastly, we get a sense of the value of time. All reviews have taken the sender a few precious minutes to write and send through their thoughts. Those moments that could have been spent doing chores, helping others, spent with loved ones are sent to us and are appreciated in a way that we find hard to express.

To all of you that consider us helpful enough to send a few minutes of your time – thank you!

5

Terrific service for my Mercedes-Benz! Highly recommend.

Great to see you Karel! We appreciate the terrific review.

- The Auto Station
5

I have been a customer of The Auto Station for about 4 years. The service advisors are friendly & knowledgeable working closely with the technicians to advise you of the status of your repair and with an written estimate. Best car repair experience in over 50 some years. Can't go wrong. 5 Star +

Thanks Kingsley! Great to see you as always. :)

- The Auto Station
5

I had my vehicle safety inspection, they were professional, quick, reasonable and even gave my car a wash after they were done! I would totally recommend The Auto Station for your automotive needs.

Thanks Val! Happy to help. :)

- The Auto Station
5

I can't say enough good things about Auto Station. The staff is always friendly and professional. They will provide a loaner car even if you are just getting an oil change (I don't know anyone else who does that!) They always do a good job for a fair price. They don't try to push any unnecessary work to be done but they do check your car over and offer any suggestions which is well appreciated. They are a full service auto shop. I learned of Auto Station two years ago when I started working in Burlington and they have been my one stop car shop ever since. I don't work in Burlington anymore but it's well worth the drive from Hamilton mountain whenever I need any work done. I trust them completely and will definitely continue to recommend them to friends and family. They are the best!

Thanks very much for the absolutely terrific shout out Mary! We'll look forward to seeing you on your next visit. :)

- The Auto Station
5

Had a great first experience with The Auto Station. The staff is nice and friendly, and the service was excellent. They have a new customer from now on!

5

Had an amazing experience with The Auto Station!! Staff was super friendly and helpful. They gave me a loaner car to use while my car was getting fixed. It was fixed same day for a reasonable price and when I picked up my car they had even washed it. I WOULD HIGHLY RECOMMEND!!!! Thanks Auto Station!!! 🙂👍

5

Excellent quick hassle free service, diagnosed correctly, and fixed promptly.

5

On time, friendly, courteous service with knowledgeable staff that share good solid advice for preventive maintenance, with alternatives and options for their customers to consider. Fantastic experience.

5

Great visit with the people at TheAutoStation in burlington today.oil change,rear tail lite replacement and exterior wash and buff car looks great and running perfectly.Top notch job again.check them out

5

GREAT detailed service, no fluff or bs. Steve the owner is great! Highly Recommended