Reviews make the difference

As an owner of a small business I know how important reviews are.  The new reality is that written reviews are the modern version of a word of mouth referral.  Supporting small business is something that always makes a difference.  I would ask that you take a few minutes and really lend some support.  Your assistance would be much appreciated.

We carefully consider and use the reviews we gratefully receive to identify a rationale on our need for improvement. We can often find specific rationales that might emerge from our customers views that we may otherwise over look.

First, we look for total consistency in our service strategy to maintain customer satisfaction. As an example, we received a comment from one startled but happy client, “They even washed my car on a rainy day.” The consistency reaffirms the application of effort we strive for.  The idea of spending a few extra minutes on everyone of our services comes into a positive focus.

Secondly, we look for a flaw in our previous practice as a means to refine and improve. We've seen comments such as, “ I love my new windshield wipers! Now to clean the inside of my window so I can actually see.” Yes, that comment now has us cleaning the inside of the window on a wiper replacement. Anything less is less than full service.

Lastly, we get a sense of the value of time. All reviews have taken the sender a few precious minutes to write and send through their thoughts. Those moments that could have been spent doing chores, helping others, spent with loved ones are sent to us and are appreciated in a way that we find hard to express.

To all of you that consider us helpful enough to send a few minutes of your time – thank you!

5

Went to the auto station. The front service advisors Grace and Serena were extremely helpful and went through the digital reports and made sure I understood all the required repairs. They offered me a loaner vehicle while my car was being repaired. I recommend this shop to everyone

5

The staff is extremely accommodating and knowledgeable. I felt the price was very reasonable for the work done

5

I have been to a few shops in the area and I have never had a more satisfying experience with repairs on my vehicle than I had with auto station. Detailed repair report , not looking to upsell parts. In fact 1 part they thought was defective wasn't. They advised me and removed it from the work order! Honesty and great service goes far with me! I will return! Thank you Auto station

5

I had a vehicle tested to meet Ontario's safety standards today at this location. The service at the front desk was professional, courteous and accommodating. The individual who helped us, Serena, explained the process to us and created good rapport. The Auto Station exceeded my expectations when it came to their courtesy services. They offered us a car to use in the meantime while the vehicle we had with them was being looked at. When we got the failing results of our safety standards test, Serena told us that they did their best to find a way to save on some parts that would be needed. While ultimately the cost of repair was not something we were going to pay due to the age of the vehicle, Serena made me feel she had my best interests in mind. My only feedback about my experience would be regarding the turnaround time of the inspection. Initially we were quoted around 1h30m to 2 hours. However, we did not get results until 3 1/2 hours had elapsed. If not for the courtesy vehicle, this would have been a larger inconvenience. A follow up regarding turnaround time would be the only thing I'd change about my experience with this business. Thank you Serena and the rest of the staff at The Auto Station for the service!

5

We have been customers of the Auto station since pretty well day one! Always professional, thorough, honest, and personable. This visit was for tires. After stopping at the dealership and realizing that there was no way they were going to deal with my issue without an appointment (busy and hectic there) i popped over to Auto Station. the young ladies at counters were very helpful and by the end of the day I was set up with a 4 cross climate tires. I didnt even know that option was available until the visit. So I wont need winter tires moving forward (pardon the pun). Thanks to all of you at Auto Station for your help !!!

5

Needed service on my Mercedes-Benz SLK 280! Serena and her team had me in the next day and completed all the needed work at approximately half what the dealer charges. I am quite impressed with the detail provided and the constant update via text. I highly recommend the folks at The Auto Station to anyone looking for good reliable service on their Mercedes.

Thanks for the terrific shout out Pam!

- The Auto Station
5

Terrific service for my Mercedes-Benz! Highly recommend.

Great to see you Karel! We appreciate the terrific review.

- The Auto Station
5

I have been a customer of The Auto Station for about 4 years. The service advisors are friendly & knowledgeable working closely with the technicians to advise you of the status of your repair and with an written estimate. Best car repair experience in over 50 some years. Can't go wrong. 5 Star +

Thanks Kingsley! Great to see you as always. :)

- The Auto Station
5

I had my vehicle safety inspection, they were professional, quick, reasonable and even gave my car a wash after they were done! I would totally recommend The Auto Station for your automotive needs.

Thanks Val! Happy to help. :)

- The Auto Station
5

I can't say enough good things about Auto Station. The staff is always friendly and professional. They will provide a loaner car even if you are just getting an oil change (I don't know anyone else who does that!) They always do a good job for a fair price. They don't try to push any unnecessary work to be done but they do check your car over and offer any suggestions which is well appreciated. They are a full service auto shop. I learned of Auto Station two years ago when I started working in Burlington and they have been my one stop car shop ever since. I don't work in Burlington anymore but it's well worth the drive from Hamilton mountain whenever I need any work done. I trust them completely and will definitely continue to recommend them to friends and family. They are the best!

Thanks very much for the absolutely terrific shout out Mary! We'll look forward to seeing you on your next visit. :)

- The Auto Station