Reviews make the difference

As an owner of a small business I know how important reviews are.  The new reality is that written reviews are the modern version of a word of mouth referral.  Supporting small business is something that always makes a difference.  I would ask that you take a few minutes and really lend some support.  Your assistance would be much appreciated.

We carefully consider and use the reviews we gratefully receive to identify a rationale on our need for improvement. We can often find specific rationales that might emerge from our customers views that we may otherwise over look.

First, we look for total consistency in our service strategy to maintain customer satisfaction. As an example, we received a comment from one startled but happy client, “They even washed my car on a rainy day.” The consistency reaffirms the application of effort we strive for.  The idea of spending a few extra minutes on everyone of our services comes into a positive focus.

Secondly, we look for a flaw in our previous practice as a means to refine and improve. We've seen comments such as, “ I love my new windshield wipers! Now to clean the inside of my window so I can actually see.” Yes, that comment now has us cleaning the inside of the window on a wiper replacement. Anything less is less than full service.

Lastly, we get a sense of the value of time. All reviews have taken the sender a few precious minutes to write and send through their thoughts. Those moments that could have been spent doing chores, helping others, spent with loved ones are sent to us and are appreciated in a way that we find hard to express.

To all of you that consider us helpful enough to send a few minutes of your time – thank you!

5

Everyone at the Auto Station is always very considerate of my time constraints and of my budget. Someone always takes the time to explain to me what needs to be done, what my options are and the benefits of each, which I appreciate very much. My car gets what it needs and I always feel reassured about the course of action. With thanks to Serena and Brent, for this latest round!

Thanks for the terrific review Paula. Always our pleasure to see you.

- The Auto Station
5

My second visit to The Auto Station was as good as the first. Good value for money, honest work, and clear explanations. My car even came back cleaner than when I left it! I'll continue to take my car to The Auto Station

5

Steve, Brent and the folks at Auto Station are extremely knowledgeable and passionate when it comes to cars. We have been going to them for years and my recent experience with a very challenging and hard to find issue with my Audi validated this choice. Steve and Brent took the issue on as a personal challenge and made sure they found and fixed it right. Their final bill was more than fair given the complexity of the issue and I know from experience that they always stand by their work, no questions asked.

Thanks for the terrific review Dave!

- The Auto Station
5

Once again, made an appointment for an oil change because timing was important. The staff here made it easy and efficient. A simple oil change, no nonsense professional service and a big thank you for your business when I paid for it. Good group to get to know for your valuable investment, your car. Thanks Auto Station.

Thanks for the review Norm!

- The Auto Station
5

Arrived in distress. Broken down on the highway, on a tow truck, and late for dinner. The folks at Auto Station had my problem diagnosed as a coolant problem caused by a broken hose fitting on my heater core. The part was in and the service was completed before my complimentary cup of coffee was cool enough to drink. I was back on the road in no time and the cost was very reasonable. Fantastic service! Highly recommend.

Great to meet you Al, and thanks very much for the very kind thoughts. Happy trails and we'll keep the coffee ready. :)

- The Auto Station
5

Thanks to all the amazing folks at The Auto Station for keeping my car reliable and dependable! Right in the middle of a global pandemic I suddenly found myself having car trouble. I have a ton of uncertainty getting around as it is with the concerns of the situation, but the thought of being stranded somewhere with no real way to remain socially distant really left me afraid to venture out to get to much needed services and supplies. One call to Serena at The Auto Station and all is well. These folks came out and picked up my car, performed a service, then dropped the car back off in my driveway. It turns out that the battery simply needed to be charged up in my Mini Cooper as it had been sitting for weeks. What a terrible time to not have my car start. I'm so happy to say that I'm back to getting around just fine!

Thanks for the terrific review Mary! We're happy to get you back on the road less traveled these days. :)

- The Auto Station
5

I've always found the folks at The Auto Station to be more than just helpful. I was having an intermittent clunking sound coming from somewhere under my GMC Yukon Denali when traveling over small bumps at highway speeds. It was not a safety issue but it was something that was driving me crazy. I had the truck in for an oil change and received a full inspection as part of the regular service. Serena had sent me a text that had a list of everything needed including a photo and video of the suspension part that was causing the clunk. I am happy to report that all is quiet on my drive these days and my truck drives like new! Thanks to the great team at The Auto Station.

Thanks for the review! Great to see your truck driving like new.

- The Auto Station
5

As always, the service is fantastic, they just make everything so easy and convenient. Prices are great and I know they are going to provide me with the best possible outcome for the best price.

Thank your for the fantastic review Liz! We appreciate you taking the time to send through some very kind thoughts. We'll look forward to seeing you on your next visit.

- The Auto Station
5

Thank you Auto Station for repairing my Jimmy. She is a great old babe but had a 20-year old original suspension which needed major surgery. After two days, many parts, much toil and TLC, she has had 15 years added to her life. Jimmy is happy, I am happy. I very much appreciate the excellent attention to detail and your great customer service, Auto Station!

Thanks for the terrific review Ruta! We all appreciate you taking the time to send us a smile. We'll look forward to seeing you on your next visit.

- The Auto Station
5

My last visit was in November of 2019 when I took my car in to have winter tires installed and summer tires stored. I was back on Tuesday to have the tires switched up and an oil change. Again, the service was great. I called at 7:45 in the morning to see when I could come in and they were able to take me the same day. Worked out great for me as I dropped my car, got a loaner and picked my car up at noon. I will be going back again soon as they recommended some work that should be done soon. No pressure at all, which I like. I believe they truly care about their customers and the longevity of their vehicles. Thanks, Auto Station.

Great to see you Mary! we sure do appreciate you taking the time to send everyone here a smile.

- The Auto Station