Reviews make the difference

As an owner of a small business I know how important reviews are.  The new reality is that written reviews are the modern version of a word of mouth referral.  Supporting small business is something that always makes a difference.  I would ask that you take a few minutes and really lend some support.  Your assistance would be much appreciated.

We carefully consider and use the reviews we gratefully receive to identify a rationale on our need for improvement. We can often find specific rationales that might emerge from our customers views that we may otherwise over look.

First, we look for total consistency in our service strategy to maintain customer satisfaction. As an example, we received a comment from one startled but happy client, “They even washed my car on a rainy day.” The consistency reaffirms the application of effort we strive for.  The idea of spending a few extra minutes on everyone of our services comes into a positive focus.

Secondly, we look for a flaw in our previous practice as a means to refine and improve. We've seen comments such as, “ I love my new windshield wipers! Now to clean the inside of my window so I can actually see.” Yes, that comment now has us cleaning the inside of the window on a wiper replacement. Anything less is less than full service.

Lastly, we get a sense of the value of time. All reviews have taken the sender a few precious minutes to write and send through their thoughts. Those moments that could have been spent doing chores, helping others, spent with loved ones are sent to us and are appreciated in a way that we find hard to express.

To all of you that consider us helpful enough to send a few minutes of your time – thank you!

5

Had a great first experience with The Auto Station. The staff is nice and friendly, and the service was excellent. They have a new customer from now on!

5

Had an amazing experience with The Auto Station!! Staff was super friendly and helpful. They gave me a loaner car to use while my car was getting fixed. It was fixed same day for a reasonable price and when I picked up my car they had even washed it. I WOULD HIGHLY RECOMMEND!!!! Thanks Auto Station!!! 🙂👍

5

Excellent quick hassle free service, diagnosed correctly, and fixed promptly.

5

On time, friendly, courteous service with knowledgeable staff that share good solid advice for preventive maintenance, with alternatives and options for their customers to consider. Fantastic experience.

5

Great visit with the people at TheAutoStation in burlington today.oil change,rear tail lite replacement and exterior wash and buff car looks great and running perfectly.Top notch job again.check them out

5

GREAT detailed service, no fluff or bs. Steve the owner is great! Highly Recommended

5

Excellent work done on my Acura. The are very friendly. They even deliver the car to my home. Highly recommend the this business.

5

New customer to the Auto Station. I am very satisfied with the work done on my auto recently. Fast and efficient service and Steve and staff are very helpful and friendly. I highly recommend them and will definitely use them again,

5

Thanks Steve and team for fixing the tire leak and oil change. Its not just the quality of work, but customer service also matters a lot. The courtesy car is an excellent concept. Quick service and very friendly staff. Good luck!

5

If you're looking for a service centre with excellent service and amazing staff this is the place to go. I have been going here for a few years and have always had a great experience. I take both my cars there and will continue to do so I would highly recommend them to anyone.