Reviews make the difference

As an owner of a small business I know how important reviews are.  The new reality is that written reviews are the modern version of a word of mouth referral.  Supporting small business is something that always makes a difference.  I would ask that you take a few minutes and really lend some support.  Your assistance would be much appreciated.

We carefully consider and use the reviews we gratefully receive to identify a rationale on our need for improvement. We can often find specific rationales that might emerge from our customers views that we may otherwise over look.

First, we look for total consistency in our service strategy to maintain customer satisfaction. As an example, we received a comment from one startled but happy client, “They even washed my car on a rainy day.” The consistency reaffirms the application of effort we strive for.  The idea of spending a few extra minutes on everyone of our services comes into a positive focus.

Secondly, we look for a flaw in our previous practice as a means to refine and improve. We've seen comments such as, “ I love my new windshield wipers! Now to clean the inside of my window so I can actually see.” Yes, that comment now has us cleaning the inside of the window on a wiper replacement. Anything less is less than full service.

Lastly, we get a sense of the value of time. All reviews have taken the sender a few precious minutes to write and send through their thoughts. Those moments that could have been spent doing chores, helping others, spent with loved ones are sent to us and are appreciated in a way that we find hard to express.

To all of you that consider us helpful enough to send a few minutes of your time – thank you!

5

These guys are amazing mechanics. Customer service is top notch. Professional and highly recommended!

Thanks Robert! Great to see you. We sure do wish you the best with your HVAC business as well. We`ll look forward to seeing you at your next visit.

- The Auto Station
5

I've been to most mechanics around downtown Burlington and The Auto Station is definitely a class above the rest. The best aspects are that they're incredibly friendly, empathetic and above all great communicators. If I had to pick a negative, it would be their higher price point (~$120/hr). But with that being said, that price comes with vast knowledge, courtesy vehicles and willingness to investigate cost effective alternatives where possible. Steve's running a gem of a business and left me confident that I made the right choice for my vehicle. I'll definitely be recommending them to everyone I know!

Thanks for taking the time to post a terrific review James! Your satisfaction is our best reward. We'll look forward to seeing you at your next visit.

- The Auto Station
5

So happy I found my new auto shop :) they were extremely friendly, knew a lot about cars and even showed me a proper way to fill my tires :) highly recommend !!!

Thanks very much for the terrific review Kaylee! We'll look forward to seeing you at your next visit.

- The Auto Station
5

I am very grateful for the service that I receive at the Auto Station. The staff are knowledgeable and friendly. I have never had any issues with the service that they provide. Keep up the great work!

Thanks for taking the time to post a terrific review Emma! We appreciate your kind thought. We'll look forward to your next visit .

- The Auto Station
5

Great place and people

Thanks Michael! We appreciate the kind thoughts. We'll look forward to seeing you at your next visit.

- The Auto Station
5

Called in for winter tires and got the best tire price in Burlington

Great to meet you Gee! We're happy to help get you in a set of new tires at a great price! We'll look forward to seeing you soon.

- The Auto Station
5

Guys treated me great and kept me in the loop on every issue my car had

Thanks for the great review Marco! We'll look forward to seeing you next time.

- The Auto Station
5

As usual, brought my 2 cars in one at a time for outstanding service that was prompt, attention to all detail and with promised courtesy car.

Thanks for the great review Allen! Always our pleasure.

- The Auto Station
5

First time I've brought my car here for service and won't be the last. Very thorough, very helpful.

Thanks Denise! It was great to meet you. We appreciate you taking the time to send us the amazing review. We'll look forward to seeing you next time.

- The Auto Station
5

Did what they said they would do, at the time they said they would do it, provided a loner & completed the work expertly. A very positive experience & I highly recommend them.

Thanks for the vote of confidence Bob! We appreciate you taking the time to send your thoughts thru. See you next time!

- The Auto Station