Reviews make the difference

As an owner of a small business I know how important reviews are.  The new reality is that written reviews are the modern version of a word of mouth referral.  Supporting small business is something that always makes a difference.  I would ask that you take a few minutes and really lend some support.  Your assistance would be much appreciated.

We carefully consider and use the reviews we gratefully receive to identify a rationale on our need for improvement. We can often find specific rationales that might emerge from our customers views that we may otherwise over look.

First, we look for total consistency in our service strategy to maintain customer satisfaction. As an example, we received a comment from one startled but happy client, “They even washed my car on a rainy day.” The consistency reaffirms the application of effort we strive for.  The idea of spending a few extra minutes on everyone of our services comes into a positive focus.

Secondly, we look for a flaw in our previous practice as a means to refine and improve. We've seen comments such as, “ I love my new windshield wipers! Now to clean the inside of my window so I can actually see.” Yes, that comment now has us cleaning the inside of the window on a wiper replacement. Anything less is less than full service.

Lastly, we get a sense of the value of time. All reviews have taken the sender a few precious minutes to write and send through their thoughts. Those moments that could have been spent doing chores, helping others, spent with loved ones are sent to us and are appreciated in a way that we find hard to express.

To all of you that consider us helpful enough to send a few minutes of your time – thank you!

5

I found The Auto Station based strictly on Google Reviews, as I've never really had a go-to mechanic in the nine years I have lived in Ontario. I brought my truck in for a tune-up and explained a few issues I was having. I knew it needed some love and was prepared for the usual lackluster service followed by a massive, inexplicable bill. Right off the bat I was impressed with what seemed to me like genuine care. I was given a loaner car right away and it was already warming up in their driveway on a cold, snowy day. I was sent a link a few hours later to a detailed service report outline of what exactly was checked on my truck, which included potential areas of concern and one major issue that required immediate attention. The attention to detail was very refreshing and the report included photos of what needed to be fixed. I received a detailed quote unlike any I have received from previous auto mechanics in Ontario This definitely put my mind at ease knowing exactly where my hard-earned money was going. My dad built custom hot rods for a living, so I am no stranger to this business. Taking my truck into The Auto Station was like taking it to a family friend - they were honest, efficient and reasonably priced. I can say with certainty that I have never felt safer in my vehicle since taking it to them and I will refer any and everyone I know to this place - they are the best in the business.

5

Highly recommended. I've been a customer for a couple years. I've been to other good shops but The Auto Station is exceptionally good, very organized and well run. They have loaner cars if needed (and I've always taken them up on), they text and/or email detailed reports, including photos of any findings and estimated costs. They keep records at their fingertips on your vehicles, what's been done and what was recommended for future. And as an added bonus, the whole team is awesome. Steve the owner, is great and goes the extra mile to help you. And the staff are all welcoming, personable, friendly and knowledgeable. Great place!

5

Highly recommended. I've been a customer for a couple years. I've been to other good shops but The Auto Station is exceptionally good, very organized and well run. They have loaner cars if needed (and I've always taken them up on), they text and/or email detailed reports, including photos of any findings and estimated costs. They keep records at their fingertips on your vehicles, what's been done and what was recommended for future. And as an added bonus, the whole team is awesome. Steve the owner, is great and goes the extra mile to help you. And the staff are all welcoming, personable, friendly and knowledgeable. Great place!

5

The most wonderful place! I’ll never go to the dealership again! They even offered me a car to use while mine was getting its oil changed. Wow! I was totally impressed. This is my new spot!

5

Auto Station is locally situated in Burlington, I use them for everything auto related, they service all three of our vehicles. Quick, informative (explain what needs doing-cost) plus they always have a loner if you only have one car at home. Prices are fair, services idle great- would highly recommend giving them a try- especially if your fed up with the high cost of dealership repairs.

Thanks Wolfe! We definitely try to be the small town service providers that out do the dealers for service, price and friendliness. Thanks for the terrific shout out.😊

- The Auto Station
5

Super helpful and trustworthy great service is very attentive.

Thanks very much for the terrific shout out Andre! We'll look forward to seeing you on your next visit.

- The Auto Station
5

I needed to get a safety certificate to sell my car that day and fortunately they were available immediately. When I dropped it off they told me it may take a few hours and gave me a rental car. 1.5 hours later, it was already done! Thankfully my car had no issues and they didn’t try to get me to replace anything I didn’t need to. Great, warm, friendly customer service. I even had a moment where I thought I had forgotten something inside the rental car and bugged them again and again (I found the item at home). They weren’t annoyed at all but very understanding.

5

I tried the auto station for the first time recently after deciding to not go to the kia dealership like usually. The service was done swiftly and for a really good price. They identified a few weak spots of the car very professionally. Since I was aware of most those issues already it confirmed to me that they really check the cars thoroughly and don't try to sell un-necessary repairs. They also offered a courtesy car for the waiting time and even washed the car after servicing it. It was a very positive experience and I am coming back for sure. Highly recommended!

Thanks for the terrific feedback Jan! Hope to see you soon.

- The Auto Station
5

The service on my Honda Odyssey van was very fast and the use of the free courtesy car was amazing. I was able to get to my appointments and get my car serviced at the same time. The team at The Auto Station kept in contact by text and I was fully informed as to what was needed. In discussing my car with Serena and Brent they helped my prioritize a maintenance schedule according to my budget and work to keeping my car in great shape for a long time. This is a fantastic garage that offers the best auto repair service. I will definitely be counting on Serena and her team to keep my van on the road for a long, long time.

Thanks for the terrific shout out Chris. We appreciate the cheery note and will look forward to seeing you on your next visit.

- The Auto Station
5

First time using the shop and had a excellent experience. The work they did was great and done very quickly. Will definitely be returning.

Thanks for the terrific shout out Brayden!

- The Auto Station