Reviews make the difference

As an owner of a small business I know how important reviews are.  The new reality is that written reviews are the modern version of a word of mouth referral.  Supporting small business is something that always makes a difference.  I would ask that you take a few minutes and really lend some support.  Your assistance would be much appreciated.

We carefully consider and use the reviews we gratefully receive to identify a rationale on our need for improvement. We can often find specific rationales that might emerge from our customers views that we may otherwise over look.

First, we look for total consistency in our service strategy to maintain customer satisfaction. As an example, we received a comment from one startled but happy client, “They even washed my car on a rainy day.” The consistency reaffirms the application of effort we strive for.  The idea of spending a few extra minutes on everyone of our services comes into a positive focus.

Secondly, we look for a flaw in our previous practice as a means to refine and improve. We've seen comments such as, “ I love my new windshield wipers! Now to clean the inside of my window so I can actually see.” Yes, that comment now has us cleaning the inside of the window on a wiper replacement. Anything less is less than full service.

Lastly, we get a sense of the value of time. All reviews have taken the sender a few precious minutes to write and send through their thoughts. Those moments that could have been spent doing chores, helping others, spent with loved ones are sent to us and are appreciated in a way that we find hard to express.

To all of you that consider us helpful enough to send a few minutes of your time – thank you!

5

I needed to get a safety certificate to sell my car that day and fortunately they were available immediately. When I dropped it off they told me it may take a few hours and gave me a rental car. 1.5 hours later, it was already done! Thankfully my car had no issues and they didn’t try to get me to replace anything I didn’t need to. Great, warm, friendly customer service. I even had a moment where I thought I had forgotten something inside the rental car and bugged them again and again (I found the item at home). They weren’t annoyed at all but very understanding.

5

I tried the auto station for the first time recently after deciding to not go to the kia dealership like usually. The service was done swiftly and for a really good price. They identified a few weak spots of the car very professionally. Since I was aware of most those issues already it confirmed to me that they really check the cars thoroughly and don't try to sell un-necessary repairs. They also offered a courtesy car for the waiting time and even washed the car after servicing it. It was a very positive experience and I am coming back for sure. Highly recommended!

Thanks for the terrific feedback Jan! Hope to see you soon.

- The Auto Station
5

The service on my Honda Odyssey van was very fast and the use of the free courtesy car was amazing. I was able to get to my appointments and get my car serviced at the same time. The team at The Auto Station kept in contact by text and I was fully informed as to what was needed. In discussing my car with Serena and Brent they helped my prioritize a maintenance schedule according to my budget and work to keeping my car in great shape for a long time. This is a fantastic garage that offers the best auto repair service. I will definitely be counting on Serena and her team to keep my van on the road for a long, long time.

Thanks for the terrific shout out Chris. We appreciate the cheery note and will look forward to seeing you on your next visit.

- The Auto Station
5

First time using the shop and had a excellent experience. The work they did was great and done very quickly. Will definitely be returning.

Thanks for the terrific shout out Brayden!

- The Auto Station
5

We used Auto Station services on two recent occasions, the first time this October to replace the oil pan gasket and perform related adjustments on our BMW 535 ix GT and the second time last week to change the summer rims and tires with the winter ones. On both occasions, the expertise, experience, timing and efficiency, client relations and overall professionalism were exceptional. On each occasion Auto Station offered us a courtesy car. We have always maintained our cars at the relevant dealership, being Audi or BMW, but the level of professionalism and expertise of Auto Station is such that we will only use them in the future. Thank you Auto Station team

Thanks Bogdan!

- The Auto Station
5

We used Auto Station services on two recent occasions, the first time this October to replace the oil pan gasket and perform related adjustments on our BMW 535 ix GT and the second time last week to change the summer rims and tires with the winter ones. On both occasions, the expertise, experience, timing and efficiency, client relations and overall professionalism were exceptional. On each occasion Auto Station offered us a courtesy car. We have always maintained our cars at the relevant dealership, being Audi or BMW, but the level of professionalism and expertise of Auto Station is such that we will only use them in the future. Thank you Auto Station team

Seems a double review - thanks!!

- The Auto Station
5

Went out of their way to get me in looked for best value for my needs I do a lot of driving need a good reliable mechanic I can trust who is not out to overcharge. This is that place I’ve used this establishment 3 times and everything was done well and at fair value also the advice is very good.

Thanks Marlene!

- The Auto Station
5

What can I say, Steve and the staff at the Auto Station are amazing and so very accommodating. We have two vehicles so rather than write two reviews I’ll cover both here. We have a late model Toyota that was due for and oil change and tire change over. We received a full report on the status of the vehicle along with photos of areas of concern and that is a great touch along with the use of a loaner vehicle. We also have a 2020 Kia which we had scheduled for a tire change over, as the car was due for its 6,000 km service I asked to have that to be done as well and it was. An amazing experience and we will be taking our cars there for now on rather than a dealership. Thank you for the great service and experience, I will be referring my friends.

Thanks Sonny! We appreciate the amazing shout out!

- The Auto Station
5

I brought in my Chrysler 300 to have an oil pressure sensor alert looked at. The sensor was faulty and was replaced. I was pleased with the service and even had the use of a courtesy car. I like the fact that you provide top quality maintenance services and I will return for any issues that may come up in the future.

Thanks for the terrific shout out John! We'll look forward seeing you on your next visit.

- The Auto Station
5

terry constantin 1 review · 1 photo 2 days ago Positive: Professionalism Took my truck in today to have a set of tires put on, they gave me a courtesy car which was nice and clean,great group of men and women, ran into an old friend there too. Thanks Brent Service: Tyres