Reviews make the difference

As an owner of a small business I know how important reviews are.  The new reality is that written reviews are the modern version of a word of mouth referral.  Supporting small business is something that always makes a difference.  I would ask that you take a few minutes and really lend some support.  Your assistance would be much appreciated.

We carefully consider and use the reviews we gratefully receive to identify a rationale on our need for improvement. We can often find specific rationales that might emerge from our customers views that we may otherwise over look.

First, we look for total consistency in our service strategy to maintain customer satisfaction. As an example, we received a comment from one startled but happy client, “They even washed my car on a rainy day.” The consistency reaffirms the application of effort we strive for.  The idea of spending a few extra minutes on everyone of our services comes into a positive focus.

Secondly, we look for a flaw in our previous practice as a means to refine and improve. We've seen comments such as, “ I love my new windshield wipers! Now to clean the inside of my window so I can actually see.” Yes, that comment now has us cleaning the inside of the window on a wiper replacement. Anything less is less than full service.

Lastly, we get a sense of the value of time. All reviews have taken the sender a few precious minutes to write and send through their thoughts. Those moments that could have been spent doing chores, helping others, spent with loved ones are sent to us and are appreciated in a way that we find hard to express.

To all of you that consider us helpful enough to send a few minutes of your time – thank you!

5

Now I know why they have so many great reviews. This was the most honest straight forward auto garage I have ever had the privalage of entering. Thank you for taking good care of me

Thanks for the great review Abby! It was our pleasure meeting you too. We'll look forward to seeing you at your next visit.

- The Auto Station
5

They saved me yesterday! Left work and found a screw in my tire. They were almost closed but still took me, gave me a loaner and had it fixed before I even made it to work the next day. Friendly staff and fair pricing.

Thank you very much for taking the time to post a terrific review Graham! We're happy to help get you on your way. Hope to see you at your next scheduled maintenance interval.

- The Auto Station
5

12/10 experience - couldn’t ask for anything more! I showed up this morning with no appointment as I unexpectidly punctured a tire and they were extremely accommodating. Within only a few minutes they were able to troubleshoot the issue and gather all necessary information so I was able to make it to work on time. They were able to order me in a tire, have it delivered and also installed in only a few hours! The icing on the cake was that they gave me a car to use for the day so that my normal routine wouldn’t be disrupted, and washed my car before returning it to me! I primarily dealt with Rick who was awesome and extremely helpful, and the rest of the staff were also extremely kind. Being at the shop honestly felt so homey and I cannot wait to return! Great location, fast expert experience, and good prices - couldn’t ask for anything more. Thanks so much for turning a stressful situation into an enjoyable and stress-free experience!

Thank you very much for the amazing review Shannon! We're happy you were able to carry on with your day. That is exactly what we try to do. We'll look forward to seeing you at your next visit.

- The Auto Station
5

Having now had two very positive experiences through The Auto Station, I have decided that this is my "go to" place for auto service. Loaner cars, impeccable customer service and expert automotive care. The whole package. Amazing place.

Thank you very much for the glowing review Kathleen! We are always happy to help keep you moving. We'll look forward to seeing you at your next visit.

- The Auto Station
5

I"ve had my car in a few times with the folks at The Auto Station and now consider these guys to be my "regular mechanic". I feel like I've finally found the shop I can trust. Special thanks to Rick and Serena for taking such great car of me and my Mini.

Thanks again for the great feed back Marianne! We're always glad to help out. And glad that you're car is purring like a kitten again. :)

- The Auto Station
5

Excellent service, honest people, they will recommend immediate items that need repair and will notify you of other items that you should keep an eye on in the future. They offer a dealership feel without the pressure and higher prices. Highly recommend.

Thanks for the amazing review Nick! It's always our pleasure to help out. We'll look forward to seeing you at your next visit.

- The Auto Station
5

I came to the Auto Station last Tuesday because my driver side car seat was stuck in a reclined position, which was preventing my child's car seat from fitting into the back seat. As soon as I explained the situation, the staff member at the front immediately came out to inspect the car seat, and was able to quickly fix the issue for me. He was very professional and helpful. He also gave me tips on how to prevent the seat from being stuck again, and was very thorough when explaining everything. In addition to this, he didn't charge me even when I tried to pay him for his help. I visited their shop because of the reviews that I read online, and I am very happy that i did. I will definitely be bringing my car to the Auto Station for all of my service needs moving forward. Thanks for the help guys!

Thank you very much for the fabulous review Jara! We're glad we could help. We'll look forward to seeing you at your next visit.

- The Auto Station
5

I found that the employees were empathetic when I got some not-so-great-news and needed to buy new tires (two nails in my all seasons). They said one would be repairable but the other tire was not based on where the nail was located. They provided various options and weren't pushy but I decided to replace both tires to ensure balance. They lent me a car overnight while the tires were being ordered and I had my car back to me in the morning. Overall, very friendly and great service providers.

Thank you very much for the very kind review Jennifer! We're always happy to help. We'll look forward to seeing next time.

- The Auto Station
5

Best mechanic shop around!

Thanks for taking the time to send the entire team a smile Janis! We'll look forward to seeing you next time.

- The Auto Station
5

All was done efficiently and expediently as specified.

Thanks for the great review Ronnie! We appreciate you taking the time to send us a smile on a Monday morning. We'll look forward to seeing you at your next visit.

- The Auto Station