Reviews make the difference

As an owner of a small business I know how important reviews are.  The new reality is that written reviews are the modern version of a word of mouth referral.  Supporting small business is something that always makes a difference.  I would ask that you take a few minutes and really lend some support.  Your assistance would be much appreciated.

We carefully consider and use the reviews we gratefully receive to identify a rationale on our need for improvement. We can often find specific rationales that might emerge from our customers views that we may otherwise over look.

First, we look for total consistency in our service strategy to maintain customer satisfaction. As an example, we received a comment from one startled but happy client, “They even washed my car on a rainy day.” The consistency reaffirms the application of effort we strive for.  The idea of spending a few extra minutes on everyone of our services comes into a positive focus.

Secondly, we look for a flaw in our previous practice as a means to refine and improve. We've seen comments such as, “ I love my new windshield wipers! Now to clean the inside of my window so I can actually see.” Yes, that comment now has us cleaning the inside of the window on a wiper replacement. Anything less is less than full service.

Lastly, we get a sense of the value of time. All reviews have taken the sender a few precious minutes to write and send through their thoughts. Those moments that could have been spent doing chores, helping others, spent with loved ones are sent to us and are appreciated in a way that we find hard to express.

To all of you that consider us helpful enough to send a few minutes of your time – thank you!

5

Excellent work done on my car. Friendly customer service.

Thanks for the terrific shout out Karen! We'll look forward to seeing you soon. :)

- The Auto Station
5

I have been to The Auto Station twice now and have been very impressed by the service. In both cases the work was completed very efficiently, without much of a wait at all (I also enjoyed the wait petting the puppy). The staff at the counter were wonderful and I was very impressed the mechanics took the time to show me the problems (very transparent). Definitely recommend and I will be back!

5

I hardly give reviews but i must say i was greatly impressed with your service. Great service and very professional. I would recommend you to anyone who has a car problem. Thank you for fixing my 2007 Chevy and will definitely be back. I ensure to also spread the word to anyone looking for good auto mechanic garage. Thank you Serena and your team for your assistance and patience. Greatly appreciate it!

5

Visited the auto station Sept 22 for a check engine light on my Volkswagen. The garage diagnosed the problem quickly and made the necessary repairs. When I returned to pick up my car the friendly staff brought out the actual failed part to show me. They also sent me an in depth report that included pictures. They checked several other items free of charge. I was fully expecting them to suggest I change the cabin filter since that’s what most garages typically do. The auto station was honest and said that it was ok. I knew it would be ok since I just had it changed a few weeks prior. In addition, they washed the car and provided a courtesy car. I will definitely be back. These guys are honest and great to deal with. I don’t impress easily but I can honestly say I was impressed.

5

Needed brakes to pass an Out-of-Province safety inspection. The turn around time was very fast and the use of a loaner car was brilliant!! Car feels like new again. Very professional and friendly folks at the counter, I definitely recommend The Auto Station!! Cheers

5

The battery on my F150 was not holding a charge so I dropped by the Auto Station. While I expected to have to make an appointment, the staff was able to immediately do a quick diagnosis of the issue. The problem was a failing switch, which was quickly ordered and installed the same day! And the best part was that I was able to run errands while the part was being delivered. It was great to see a team that was thorough, and was able to address the problem as inexpensively and completely as they did.

Thanks for the terrific review Dave. We're always happy to help.

- The Auto Station
5

Great and prompt service. lent me a car to do some errends

5

Great service, reasonable prices and superb customer service. I highly recommend this shop. Dec. 2019 Took my BMW for 4 wheel alignment, once again excellent mechanical service and customer service. I'm a return customer for sure. Jul. 2020 Took my Audi Q5 for oil change, again excellent service and advice. I will continue supporting this amazing local garage.

5

Last minute request to come in for an oil change in the afternoon, the shop was able to accommodate. Have been here a couple of times now. Both Serena and Brent were extremely courteous and helpful. I was offered a courtesy car (no cost!) immediately leaving my keys. I chose to stick around and wait for the oil change instead. Free coffee! Not more than 45 min and I was on my way. A digital auto condition report was provided after the service as well. This report gives a nice summary on the status of the vehicle. I’ve been to many shops including dealerships shops and this place has got it right. Great staff who are passionate about helping you repair/maintain your vehicle at a fair, if not great value. I’ll most definitely be back and recommending this place to others! Keep up the great work. 2018 Jeep SRT

5

I’ve had a few great experiences with the Auto Station lately. Great staff, very knowledgeable, reasonable rates, on time service and very accommodating. I’ll definitely be back! It’s hard to find a trust worthy garage and I’m very happy I have.