Reviews make the difference

As an owner of a small business I know how important reviews are.  The new reality is that written reviews are the modern version of a word of mouth referral.  Supporting small business is something that always makes a difference.  I would ask that you take a few minutes and really lend some support.  Your assistance would be much appreciated.

We carefully consider and use the reviews we gratefully receive to identify a rationale on our need for improvement. We can often find specific rationales that might emerge from our customers views that we may otherwise over look.

First, we look for total consistency in our service strategy to maintain customer satisfaction. As an example, we received a comment from one startled but happy client, “They even washed my car on a rainy day.” The consistency reaffirms the application of effort we strive for.  The idea of spending a few extra minutes on everyone of our services comes into a positive focus.

Secondly, we look for a flaw in our previous practice as a means to refine and improve. We've seen comments such as, “ I love my new windshield wipers! Now to clean the inside of my window so I can actually see.” Yes, that comment now has us cleaning the inside of the window on a wiper replacement. Anything less is less than full service.

Lastly, we get a sense of the value of time. All reviews have taken the sender a few precious minutes to write and send through their thoughts. Those moments that could have been spent doing chores, helping others, spent with loved ones are sent to us and are appreciated in a way that we find hard to express.

To all of you that consider us helpful enough to send a few minutes of your time – thank you!

5

My 1st visit and will be back. Awesome, friendly, helpful service, and work done well. Thank you.

5

I never leave reviews. But I am impressed with this company. They turned around my previously only serviced by BMW Oakville E92 M3. They fixed the air conditioning problem, and got in stock Liqui Moly hard to find 10W-60 oil for an oil and filter change after only one day notice. Courtesy car to boot. Highly recommended.

Thanks for the terrific thoughts John! We'll look forward to seeing you on your next visit.

- The Auto Station
5

Great service! Walked in and out with a quick tire repair! Highly recommended!

Thanks for the great review Yesid! We'll look forward to seeing you on your next visit.

- The Auto Station
5

Steve and his team do an excellent job of making sure your car runs well today and in the future. They really understand vehicles and recommend only what is really needed. Give them a try - you won't be disappointed!

Thanks Bill! Our pleasure helping to keep that Ford F-150 in shape.

- The Auto Station
5

They do great work and make it so convenient to book an appointment during the work week. They are fast to provide a car for the day and they make it easy to see any suggested maintenance through email or text!

Thanks for taking the time to post a terrific review Kelly! We'll see you soon.

- The Auto Station
5

Went in today for the first time and was very impressed. Brent was extremely honest and fair. Prices are more than reasonable. Highly recommend!

Thanks for the terrific review Trevor! We'll look forward to seeing you on your next service need.

- The Auto Station
5

Experienced, knowledgeable and most importantly - TRUSTWORTHY! I had such a good first experience at The Auto Station and am delighted to have found an auto shop that I can trust. Thank you!!!!

Thank you for the terrific review Conley! It was our pleasure meeting you too. We'll look forward to seeing you at your next service.

- The Auto Station
5

The service is superb! The staff is friendly and communicative. Even though I live in a different area I find myself repeatedly coming back. They have always patiently helped walk me through all the options available and I have learned to trust that I am always getting the highest quality service available.

Thanks for taking the time to send in a terrific review Max! It's our pleasure to help keep your 2003 Honda CRV with 400,000 km purring like a kitten. We sure do hope to see you both for many years yet to come.

- The Auto Station
5

Steve and the staff in autostation are so GREAT! Car was always ready as promised. They picked up the car in parking lot and bring it back on the time . I Never had issue with the car since the time they take care of it!! Awesome job.👌. highly recommended..👍👍👍

5

So, I'm supposed to share my experience here, and be honest about it, I've gotten to know them a little bit now, I didn't go there looking for that, Josi and I really needed some help, they were able to not only take care of my cars troubles, but actually supported me while I was without a car and full of fear wondering how things were going to work out, Im grateful to have come into their place, I realize I could have ended up anywhere, but I didn't, I ended up there, feeling at easy again today thank you Steve and family, godbless