Reviews make the difference

As an owner of a small business I know how important reviews are.  The new reality is that written reviews are the modern version of a word of mouth referral.  Supporting small business is something that always makes a difference.  I would ask that you take a few minutes and really lend some support.  Your assistance would be much appreciated.

We carefully consider and use the reviews we gratefully receive to identify a rationale on our need for improvement. We can often find specific rationales that might emerge from our customers views that we may otherwise over look.

First, we look for total consistency in our service strategy to maintain customer satisfaction. As an example, we received a comment from one startled but happy client, “They even washed my car on a rainy day.” The consistency reaffirms the application of effort we strive for.  The idea of spending a few extra minutes on everyone of our services comes into a positive focus.

Secondly, we look for a flaw in our previous practice as a means to refine and improve. We've seen comments such as, “ I love my new windshield wipers! Now to clean the inside of my window so I can actually see.” Yes, that comment now has us cleaning the inside of the window on a wiper replacement. Anything less is less than full service.

Lastly, we get a sense of the value of time. All reviews have taken the sender a few precious minutes to write and send through their thoughts. Those moments that could have been spent doing chores, helping others, spent with loved ones are sent to us and are appreciated in a way that we find hard to express.

To all of you that consider us helpful enough to send a few minutes of your time – thank you!

5

great service.called me and explained all my concerns. thank you steve

Thanks for the review Corey. Always our pleasure to help. :) We'll look forward to seeing you in the fall for your next service.

- The Auto Station
5

Good honest staff. Everything was done in a timely manner. Will do business here again!

Thanks for the terrific review Matt. We really appreciate you taking the time to send a smile thru to the entire crew! We'll look forward to seeing you at your next visit.

- The Auto Station
5

Been going to auto station since just after they opened. My car is 20 years old so if they see something wrong that I didn’t know about they go ahead and fix it, as was the case last week. Really good service !

Thanks for the great review Rory! We sure appreciate your trust. We'll look forward to seeing you at your next visit. Have a great summer!

- The Auto Station
4

Great service. Great price. They went out of their way to make sure that my vehicle was repaired correctly and that I was not left high and dry without wheels.

Thanks Ginny! We all appreciate you taking the time to send a smile. Happy to help keep your car in top shape.

- The Auto Station
5

Very friendly and helpful staff. Fair prices, and I love that they wash your car before giving back. I’d also like to mention that, instead of waiting around, they will lend you one of their cars, should you have others things to do.

Thanks very much for the terrific review Deborah! We all appreciate you taking the time to send us a smile. We actually consider the car wash as part of a full service. Our goal is to keep your Mazda looking sharp and driving well for many years to come. We'll look forward to seeing you at your next visit.

- The Auto Station
5

I got my car safetied here, and was extremely impressed with the service provided. I was offered a courtesy car, and the safety itself was done very quickly. The email and text message alert made it easy for me to accept some of the required maintenance without having to come back in. Highly recommend.

Thank you very much for the terrific review P.Y.! We sure appreciate you taking the time to post the much appreciated smile. We'll look forward to seeing you at your next visit.

- The Auto Station
5

If your looking for a service centre with excellent service and amazing staff this is the place to go. I have been going here for a few years and have always had a great experience. I take both my cars there and will continue to do so I would highly recommend them to anyone.

Thanks Ryan! We sure do appreciate you taking the time to send a smile. As always, we'll look forward to seeing you folks at your next visit.

- The Auto Station
5

Had work done there last week .As always top shelf.

Thanks for the great review Neil! We sure do appreciate the smile. We'll look forward to seeing you in the fall.

- The Auto Station
5

Always the best offering peace of mind in safety.

Thanks for the terrific review Ken! Always our pleasure to see you.

- The Auto Station
5

Had an emergency tire repair that they fixed immediately. Very friendly and helpful staff!!

Thanks for the great review Steve! We sure do appreciate you taking the time to send in a smile. If you find yourself back out this way we're always happy to help.

- The Auto Station