Burlington Auto Repair

Give us a Call:289-635-2880

Reviews make the difference

When asked; why write a review? A somewhat cynical answer often may pop into mind such as, “because everyone does”. Then, again, some may have more socially redeeming motivations, such as wanting to change the world or.. to help us improve our practice to better serve your needs and the needs of those to follow. We clearly intend the latter.

We carefully consider and use the reviews we gratefully receive to identify a rationale on our need for improvement. We can often find specific rationales that might emerge from our customers views that we may otherwise over look.

First, we look for total consistency in our service strategy to maintain customer satisfaction. As an example, we received a comment from one startled but happy client, “They even washed my car on a rainy day.” The consistency reaffirms the application of effort we strive for.

Secondly, we look for a flaw in our previous practice as a means to refine and improve. We've seen comments such as, “ I love my new windshield wipers! Now to clean the inside of my window so I can actually see.” Yes, that comment now has us cleaning the inside of the window on a wiper replacement. Anything less is less than full service.

Lastly, we get a sense of the value of time. All reviews have taken the sender a few precious minutes to write and send through their thoughts. Those moments that could have been spent doing chores, helping others, spent with loved ones are sent to us and are appreciated in a way that we find hard to express.

To all of you that consider us helpful enough to send a few minutes of your time – thank you!

5

Steve and his team are great to work with. I’ve been getting my brakes done there for years. I had some problems with my brakes and the brake fluid oil change with built in warranty I had purchased covered all the repairs. Very pleased with the outcome.

Thank you very much for the terrific review! We love seeing folks benefit from our warranty. We're very happy we could refit everything at no cost to you and we appreciate your patience. Again, for the smile and we're very pleased you had a great experience! See you at your next visit!

- The Auto Station
5

Great service from Steve and his team. Detailed estimates sent by email and text so you can continue with your day. Outstanding service by his knowledgeable and professional team. Vehicle always in good hands.

Thanks for the terrific review Dave! We appreciate your trust. See you at your next visit. :)

- The Auto Station
5

The Auto station team continues to exceed my expectations from a customer service and quality of workmanship perspective. If you have a Mini Copper and you are, looking for a shop this is your place. I have had my plugs replaced, Oil changed and various other minor repairs completed. The team is excellent; I highly recommend them for your next service of both domestic and imports.

Thanks Nicholas! We sure do appreciate you taking the time to send in a terrific comment. We'll look forward to seeing you at your next visit. :)

- The Auto Station
5

Great service!!!

Thanks Natasha! Happy to help.

- The Auto Station
5

Great and friendly service! Wouldn't go anywhere else! Highly recommend!!!

Thanks for the terrific review Samantha! Always our pleasure seeing you. We'll look forward to the next time.

- The Auto Station
5

Always friendly and helpful, love that they provide a car to use while you wait.

Thanks so much for the very kind review. We sure do put our fleet of courtesy cars to good use. We're happy that we could keep you moving too! We'll look forward to seeing you at your next visit.

- The Auto Station
5

fantastic service, kind and friendly staff great place for all your car needs!

Thanks Logan!

- The Auto Station
5

Friendly, wonderful service! Great response time. Helpful and informative.

Thanks for the terrifc review Jessica! We'll look forward to seeing you at your next visit. 😊

- The Auto Station
5

Great service! There were no hidden fees and they even gave me a car to use in the mean time while mine was in the shop.

Thanks for the great review Alex! We appreciate you taking the time to send us all a smile. :)

- The Auto Station
5

I always take my car to the Auto Station - friendly and honest staff. Quality service and fast turnaround.

Thanks for the amazing review Jeff! Always our pleasure to see you, Frances and the kids. We'll look for seeing you in 4 - 5 months for your next visit. :)

- The Auto Station