Reviews make the difference

As an owner of a small business I know how important reviews are.  The new reality is that written reviews are the modern version of a word of mouth referral.  Supporting small business is something that always makes a difference.  I would ask that you take a few minutes and really lend some support.  Your assistance would be much appreciated.

We carefully consider and use the reviews we gratefully receive to identify a rationale on our need for improvement. We can often find specific rationales that might emerge from our customers views that we may otherwise over look.

First, we look for total consistency in our service strategy to maintain customer satisfaction. As an example, we received a comment from one startled but happy client, “They even washed my car on a rainy day.” The consistency reaffirms the application of effort we strive for.  The idea of spending a few extra minutes on everyone of our services comes into a positive focus.

Secondly, we look for a flaw in our previous practice as a means to refine and improve. We've seen comments such as, “ I love my new windshield wipers! Now to clean the inside of my window so I can actually see.” Yes, that comment now has us cleaning the inside of the window on a wiper replacement. Anything less is less than full service.

Lastly, we get a sense of the value of time. All reviews have taken the sender a few precious minutes to write and send through their thoughts. Those moments that could have been spent doing chores, helping others, spent with loved ones are sent to us and are appreciated in a way that we find hard to express.

To all of you that consider us helpful enough to send a few minutes of your time – thank you!

5

Got tires and breaks and everything is great ...Great customer service

Thanks for the kind review Ken! It`s always our pleasure to help out. We'll look forward to seeing you at your next visit.

- The Auto Station
5

Excellent service, competitive pricing, very professional, great follow up on service! Highly recommend!

Thanks for taking the time to post a terrific review Ryan! It was great to meet you and we'll look forward to seeing you soon.

- The Auto Station
5

Great customer service! Friendly and helpful staff.

Thank you for taking the time to send us a smile Nadine. We'll look forward to seeing you at your next visit.

- The Auto Station
5

Great bunch of people. Highly recommend Steve and his staff for all your car needs.

Thanks for the awesome review Matt! We'll look forward to seeing on your next visit.

- The Auto Station
5

Excellent customer service, very knowledgeable and friendly staff. I am very happy with the work done and would highly recommend this shop to my family and friends.

Thanks again for the kind thoughts Jay! We sure do appreciate your support.

- The Auto Station
5

The Service We Received At The Auto Station Was Top Notch - Professionalism !!! Staff Was Friendly And Very Knowledgable . Highly Recommend For All Your Vehicles Repair And Maintenance Work . Thanks To Steve And All The Staff

Thanks for the great review Mike! We all appreciate you taking the the time to send us a smile. We'll look forward to seeing you in the fall. Have a great summer.

- The Auto Station
5

They do great work and make it so convenient to book an appointment during the work week. They are fast to provide a car for the day and they make it easy to see any suggested maintenance through email or text!

Thanks for the great review Lynn! We all appreciate the very kind thoughts. We'll look forward to seeing you soon.

- The Auto Station
5

Brought my 2015 Cruze Diesel in for an oil change & full check over, was given a courtesy car to carry on with my day while they were working on my vehicle. Even provided me with a clear digital report on the condition of my vehicle. Highly Recommend bringing vehicles here for service!

Thanks for the review Serena! Always our pleasure to help out. We'll look forward to seeing you next.

- The Auto Station
5

These guys understand the importance of customer service. An example: My battery died. I had been, without thinking, taking my car routinely to the dealer for service since it was still under warranty. The dealer told me they could deal with my car in a few days. I called Auto Station and they came within an hour, took the car and I had it back in the afternoon.

Thanks for the kind review Bill! We sure do appreciate you taking the time to send us a smile. We do pride ourselves on service. We'll look forward to seeing you at your next visit.

- The Auto Station
5

Update 04/22/19: Brought my car here to get it repaired due to transmission problems, replace catalytic converter and a whole bunch of other issues that come with an old, high mileage vehicle. Steve was able to provide a solution and a budget that fit my needs. Amazing service. Friendly and honest. I was sceptical at first as I tend to use the service of shops that people refer me to, but I trusted the reviews they've received from other people on Google and was highly impressed. I highly recommend them!

Thanks Carlo for taking the time to post a terrific review! We sure do appreciate the kind thought. We'll look forward to seeing you next time.

- The Auto Station