Reviews make the difference

As an owner of a small business I know how important reviews are.  The new reality is that written reviews are the modern version of a word of mouth referral.  Supporting small business is something that always makes a difference.  I would ask that you take a few minutes and really lend some support.  Your assistance would be much appreciated.

We carefully consider and use the reviews we gratefully receive to identify a rationale on our need for improvement. We can often find specific rationales that might emerge from our customers views that we may otherwise over look.

First, we look for total consistency in our service strategy to maintain customer satisfaction. As an example, we received a comment from one startled but happy client, “They even washed my car on a rainy day.” The consistency reaffirms the application of effort we strive for.  The idea of spending a few extra minutes on everyone of our services comes into a positive focus.

Secondly, we look for a flaw in our previous practice as a means to refine and improve. We've seen comments such as, “ I love my new windshield wipers! Now to clean the inside of my window so I can actually see.” Yes, that comment now has us cleaning the inside of the window on a wiper replacement. Anything less is less than full service.

Lastly, we get a sense of the value of time. All reviews have taken the sender a few precious minutes to write and send through their thoughts. Those moments that could have been spent doing chores, helping others, spent with loved ones are sent to us and are appreciated in a way that we find hard to express.

To all of you that consider us helpful enough to send a few minutes of your time – thank you!

5

Update 04/22/19: Brought my car here to get it repaired due to transmission problems, replace catalytic converter and a whole bunch of other issues that come with an old, high mileage vehicle. Steve was able to provide a solution and a budget that fit my needs. Amazing service. Friendly and honest. I was sceptical at first as I tend to use the service of shops that people refer me to, but I trusted the reviews they've received from other people on Google and was highly impressed. I highly recommend them!

Thanks Carlo for taking the time to post a terrific review! We sure do appreciate the kind thought. We'll look forward to seeing you next time.

- The Auto Station
5

The Auto Station performed better than any shop I have dealt with over the 45 years during which I have been a car owner. The shop is tidy and clean. The folks are friendly and competent. The rates are reasonable. The summary report together with photos, which detail the recommended services in order to keep my vehicle in top form, is super. Two thumbs up!

Thank you very much for taking the time to send in a terrific review Rutele! It was terific to meet you too and we'll look forward to seeing you at your next visit. :)

- The Auto Station
5

Did what they said they would do without complication.

5

My car was acting up and making all sorts of strange noises. I was treated great right from the start. I was given a free courtesy car and we got right back to our day. The follow up was amazing. I got pictures and a written estimate right on my phone. The repair was right on time and at the exact price that I agreed to to. And, they washed my car befor i got it back. Thanks to Serena, and the entire team. I will be back.

5

Best place in Burlington for BMW repair and service!

Thanks Brent! We appreciate the kind thought.

- The Auto Station
5

Got immediate response to my car that stalled on Brant St .They kept me informed with updates of the repairs and provided an overall positive experience!

Thanks for taking the time to post a terrific review Joe! We'll look forward to seeing you at your next visit. :)

- The Auto Station
5

Did a great job and i was back on the road the same. day. Fast, efficient and reasonably priced. Thanks, Kathy

Thanks for the great review Kathy! We're happy to help. We'll look forward to seeing you at your next service stop. :)

- The Auto Station
5

A refreshing experience going to people you trust to fix things right the first time.

Thanks Bill! Great to hear you're happy with our service and we really appreciate you sending us the very kind thought. See you soon.

- The Auto Station
5

Great service. Very nice people! Highly recommend going to this auto shop!

Thanks Kyle! We all appreciate you sending the smile. See you at your next service. :)

- The Auto Station
5

The Steve and the team at The Auto Station keep my car at its best. I had a tire problem and was brought in by a tow truck. They had a new tire on-site and I was able to get back to work. Thanks again!

Thanks for taking the time to post a terrific review Dave! We're always happy help.

- The Auto Station