Reviews make the difference

As an owner of a small business I know how important reviews are.  The new reality is that written reviews are the modern version of a word of mouth referral.  Supporting small business is something that always makes a difference.  I would ask that you take a few minutes and really lend some support.  Your assistance would be much appreciated.

We carefully consider and use the reviews we gratefully receive to identify a rationale on our need for improvement. We can often find specific rationales that might emerge from our customers views that we may otherwise over look.

First, we look for total consistency in our service strategy to maintain customer satisfaction. As an example, we received a comment from one startled but happy client, “They even washed my car on a rainy day.” The consistency reaffirms the application of effort we strive for.  The idea of spending a few extra minutes on everyone of our services comes into a positive focus.

Secondly, we look for a flaw in our previous practice as a means to refine and improve. We've seen comments such as, “ I love my new windshield wipers! Now to clean the inside of my window so I can actually see.” Yes, that comment now has us cleaning the inside of the window on a wiper replacement. Anything less is less than full service.

Lastly, we get a sense of the value of time. All reviews have taken the sender a few precious minutes to write and send through their thoughts. Those moments that could have been spent doing chores, helping others, spent with loved ones are sent to us and are appreciated in a way that we find hard to express.

To all of you that consider us helpful enough to send a few minutes of your time – thank you!

5

Awesome and friendly service!

5

We had a leak in the tire and they repaired it right away. The best part was no charge. All my business comes here because of the service. I know nothing about cars but I do know about trust and I trust the Auto Station.

5

Sorry, I drove home and parked my car in the garage, I have been workig at home, and will be working at home until tomorrow evening. Professional staff, professional servies great environment courteous services

5

Great service. I will be back.

4

I was very much satisfied with the service I recived from the staff at this garage .I will use this garage again. Ewa

5

I was very happy with the service that this company provided. The staff is great and I would definitely go back to have them do further work.

4

Great service and clean lobby.

5

The auto station went above and beyond to get my car winter ready. I had taken my vehicle to another mechanic and was provided an insanely high quote. When I brought my vehicle into the auto station the guys where very friendly and accommodating. I love the quote provided via email during the repairs to keep me up to date on the cost. When they found that my calipers required changing during my break repair they called me right away and was able to help me with the cost as well. They even stayed open late to finish my repairs and let me pick up my vehicle on the Friday so I would have it available over the weekend! Overall this was the best mechanic experience that I have had in a very long time. The auto station's attention to customer service and detail puts them above and beyond the rest. I will recommend them to all who require! THNXS GUYS!

5

Brent & Steve provided quick and reliable service!

5

Great job. Great service