Reviews make the difference

As an owner of a small business I know how important reviews are.  The new reality is that written reviews are the modern version of a word of mouth referral.  Supporting small business is something that always makes a difference.  I would ask that you take a few minutes and really lend some support.  Your assistance would be much appreciated.

We carefully consider and use the reviews we gratefully receive to identify a rationale on our need for improvement. We can often find specific rationales that might emerge from our customers views that we may otherwise over look.

First, we look for total consistency in our service strategy to maintain customer satisfaction. As an example, we received a comment from one startled but happy client, “They even washed my car on a rainy day.” The consistency reaffirms the application of effort we strive for.  The idea of spending a few extra minutes on everyone of our services comes into a positive focus.

Secondly, we look for a flaw in our previous practice as a means to refine and improve. We've seen comments such as, “ I love my new windshield wipers! Now to clean the inside of my window so I can actually see.” Yes, that comment now has us cleaning the inside of the window on a wiper replacement. Anything less is less than full service.

Lastly, we get a sense of the value of time. All reviews have taken the sender a few precious minutes to write and send through their thoughts. Those moments that could have been spent doing chores, helping others, spent with loved ones are sent to us and are appreciated in a way that we find hard to express.

To all of you that consider us helpful enough to send a few minutes of your time – thank you!

5

Great service! We'll be back for our other car needs.

5

This was my first experience with this shop. All I needed was snow tires on steel rims which I got at a reasonable price, but I left with a freshly washed car as well. Good quality guys and service. Will deffiently give them my business in the future.

5

Great service with excellent knowledge.

5

I wanted my car under-coated to protect it against all the new chemicals now being used in road salt. I dropped the car off at the Auto Station and they took car of the whole thing. Hats off to Steve and Brent at the Auto Station!

5

Service was better than expected. The actual cost was a little less than the quote which was also a surprise. They did a few extras and didn't charge me for changing a light bulb a $15 dollar charge at Terrace lincoln. The final cost was less than those quoted at other service stations and a much friendlier and professional atmosphere.

5

Fabulous service with experienced and professional staff. Highly recommended for those customers who are looking for a friendly and competent business who are prepared to go the extra mile for their clients. This business has become my "go to garage" and the distance between Etobicoke and Burlington is a mute point to me when the service is so good and the rates are reasonable. They always go out of their way to provide the background information relating to the vehicle maintenance issues and repairs. You are indeed in good hands when you use the auto station. Highly recommending this business.

5

Quick, efficient service. Reasonable prices plus a car wash too! Friendly, welcoming atmosphere everyone willing to help.

5

Great custmer service and repairs on the vehicle.

5

Professional, fair pricing' courteous staff and excellent reliable work,

5

Great service!