Reviews make the difference

As an owner of a small business I know how important reviews are.  The new reality is that written reviews are the modern version of a word of mouth referral.  Supporting small business is something that always makes a difference.  I would ask that you take a few minutes and really lend some support.  Your assistance would be much appreciated.

We carefully consider and use the reviews we gratefully receive to identify a rationale on our need for improvement. We can often find specific rationales that might emerge from our customers views that we may otherwise over look.

First, we look for total consistency in our service strategy to maintain customer satisfaction. As an example, we received a comment from one startled but happy client, “They even washed my car on a rainy day.” The consistency reaffirms the application of effort we strive for.  The idea of spending a few extra minutes on everyone of our services comes into a positive focus.

Secondly, we look for a flaw in our previous practice as a means to refine and improve. We've seen comments such as, “ I love my new windshield wipers! Now to clean the inside of my window so I can actually see.” Yes, that comment now has us cleaning the inside of the window on a wiper replacement. Anything less is less than full service.

Lastly, we get a sense of the value of time. All reviews have taken the sender a few precious minutes to write and send through their thoughts. Those moments that could have been spent doing chores, helping others, spent with loved ones are sent to us and are appreciated in a way that we find hard to express.

To all of you that consider us helpful enough to send a few minutes of your time – thank you!

5

Love going in there because they are fast, efficient and you know you can trust them. When you find a car repair place you like and trust, you just keep coming back.

5

Priceless service

5

Fast, friendly service that I can rely on. Technicians i can trust. Service Managers who are knowledgeable and honest. Why would I go anywhere else?

5

Staff have always attended to my car in a polite, professional manner. While I'm waiting I get a Keurig coffee in any flavour I want. If I have any questions regarding my car, they always answer in a language I can understand. I like the fact that I get a print-out of anything the car may need in the near future along with my bill. It's good to know of these things in advance, so I can feel safe while driving. Thank you, to all the staff for taking care of my car and taking care of me. Caroline Paul

4

Fast and efficient

5

Great experience, the technicians are knowledgeable and are very quick to fix your vehicle. Fantastic customer service and fairly priced.

5

it was very reliable, quick on the spot got the car fix & even a free car wash best auto shop i have experience, thanks a lot for an excellent service.

5

Great service!!!

5

Great shop and awesome service!

5

Excellent service. Really friendly staff who went out of their way to help me. Did not feel pressured which is something unusual for me when I have dealt with mechanics. They explained everything in full and did their best to get my car repaired as soon as possible. I am only sorry that I did not find out about this place sooner. It would have saved me a lot of money and frustration! I will definitely be back to complete the rest of what needs doing as I feel that I can trust this business and I would recommend them to my friends! Terry Holt