Reviews make the difference

As an owner of a small business I know how important reviews are.  The new reality is that written reviews are the modern version of a word of mouth referral.  Supporting small business is something that always makes a difference.  I would ask that you take a few minutes and really lend some support.  Your assistance would be much appreciated.

We carefully consider and use the reviews we gratefully receive to identify a rationale on our need for improvement. We can often find specific rationales that might emerge from our customers views that we may otherwise over look.

First, we look for total consistency in our service strategy to maintain customer satisfaction. As an example, we received a comment from one startled but happy client, “They even washed my car on a rainy day.” The consistency reaffirms the application of effort we strive for.  The idea of spending a few extra minutes on everyone of our services comes into a positive focus.

Secondly, we look for a flaw in our previous practice as a means to refine and improve. We've seen comments such as, “ I love my new windshield wipers! Now to clean the inside of my window so I can actually see.” Yes, that comment now has us cleaning the inside of the window on a wiper replacement. Anything less is less than full service.

Lastly, we get a sense of the value of time. All reviews have taken the sender a few precious minutes to write and send through their thoughts. Those moments that could have been spent doing chores, helping others, spent with loved ones are sent to us and are appreciated in a way that we find hard to express.

To all of you that consider us helpful enough to send a few minutes of your time – thank you!

5

Great service even though i just dropped by to make an appointment, but they were able to squeeze me in. Brad even traced a fault in my wiring when he tried to replace a turn signal bulb that didnt work. The service was exceptional, just like the last time. I've finally found my favourite car shop. Thanks guys.

5

Precious time and service

5

Friendly, on-time service with a great value synthetic oil change & filter. Also offer full service on brakes, tires, diagnostics, etc. Will definitely return.

4

Very good!

4

The place is clean and the staff are friendly and polite. I will surely recommend it to my friends. It has a happy environment....

5

What awesome service !!!!

5

Why would I take my cars anywhere else? We had an overheating problem with my wife's Alero. We live close to a C*n*di*n T*re so she took the car there. It took three trips, involving leaving the car there for periods ranging from one hour to three days (!), and paying $ 915, just to discover that we still had the exact same problem as when we started. NEVER AGAIN! So the next time that the engine overheated, I gently drove it over to the Auto Station. Steve and Brent treated the car like it was their own. They expertly diagnosed the problem, examined a range of cost-saving solutions, and then they actually FIXED THE CAR! What a difference it made, having a group of dedicated automotive experts working on my side! The Auto Station is now on my speed dial and I won't trust my cars to anyone else. Thanks guys!

5

Great service as always....

5

Great job! Well done team

5

Excellent Service will highly recommend and the complimentary car wash Wow nice touch!