Reviews make the difference
When asked, Why do a review? A somewhat cynical answer often may pop into mind such as, “because everyone does”. Then, again, some may have more socially redeeming motivations, such as wanting to change the world or.. to help us improve our practice to better serve your needs and the needs of those to follow. We clearly intend the latter.
We carefully consider and use the reviews we gratefully receive to identify a rationale on our need for improvement. We can often find specific rationales that might emerge from our customers views that we may otherwise over look.
First, we look for total consistency in our service strategy to maintain customer satisfaction. As an example, we received a comment from one startled but happy client, “They even washed my car on a rainy day.” The consistency reaffirms the application of effort we strive for.
Secondly, we look for a flaw in our previous practice as a means to refine and improve. We’ve seen comments such as, “ I love my new windshield wipers! Now to clean the inside of my window so I can actually see.” Yes, that comment now has us cleaning the inside of the window on a wiper replacement. Anything less is less than full service.
Lastly, we get a sense of the value of time. All reviews have taken the sender a few precious minutes to write and send through their thoughts. Those moments that could have been spent doing chores, helping others, spent with loved ones are sent to us and are appreciated in a way that we find hard to express.
To all of you that consider us helpful enough to send a few minutes of your time – thank you!