Burlington Auto Repair

Give us a Call:289-635-2880

Reviews make the difference

When asked; why write a review? A somewhat cynical answer often may pop into mind such as, “because everyone does”. Then, again, some may have more socially redeeming motivations, such as wanting to change the world or.. to help us improve our practice to better serve your needs and the needs of those to follow. We clearly intend the latter.

We carefully consider and use the reviews we gratefully receive to identify a rationale on our need for improvement. We can often find specific rationales that might emerge from our customers views that we may otherwise over look.

First, we look for total consistency in our service strategy to maintain customer satisfaction. As an example, we received a comment from one startled but happy client, “They even washed my car on a rainy day.” The consistency reaffirms the application of effort we strive for.

Secondly, we look for a flaw in our previous practice as a means to refine and improve. We've seen comments such as, “ I love my new windshield wipers! Now to clean the inside of my window so I can actually see.” Yes, that comment now has us cleaning the inside of the window on a wiper replacement. Anything less is less than full service.

Lastly, we get a sense of the value of time. All reviews have taken the sender a few precious minutes to write and send through their thoughts. Those moments that could have been spent doing chores, helping others, spent with loved ones are sent to us and are appreciated in a way that we find hard to express.

To all of you that consider us helpful enough to send a few minutes of your time – thank you!

5

At the recommendation of a co-worker, I called Auto Station to book my winter tire change. I was able to get an appointment for the very next day - on the day of the first snowstorm of the year. I had to change my appointment time twice due to unexpected meetings at work and they were totally fine and understanding. Selena, at the front desk was amazing! I waited on site while my tires were exchanged and had an opportunity to see how they work and deal with people. Nothing short of impressive! They were extremely professional and yet welcoming to everyone they were dealing with. I saw and heard one on one conversations as well as overhearing telephone conversations. EVERYONE working there came across as happy and knowledgeable. I didn't mind the wait at all (not very long) because it was a pleasure to be in such an upbeat atmosphere. I will definitely be taking my car there for all my future service.

5

I was so impressed with this shop from the time I called for a estimate... Brent was so knowledgeable and efficient he took the time to explain what maybe wrong with my car and sent me off the estimate asap … When I bought my car in for service I was ask if I need a curtesy car . When my car was finish they call to let me know that the service cost was less then estimate I was so impressed …My overall experience was Fantastic customer service , extremely happy with my auto repairs. office environment was very friendly with a real family feeling . I would definitely send my family and friend here .

5

As always amazing work done on my vehicle. Great service and amazing staff 100% satisfied with the work. Highly recommend

5

While shopping for winter tires on line I read the reviews previous customers of The Auto Station. I dropped in while doing errands in the neighborhood and met Brent Lovell. He was fantastic with his knowledge and even went outside to inspect the tires on my vehicle. His advice probably saved me $1000.00 AND I also got to finish my errands with the courtesy car offered to me! Fantastic place... all the reviews on line are so true ! I will certainly return here for all my automotive maintenance and repairs.

5

Very impressed with the service, the quality of the work and the very reasonably price. Got a battery changed with very little impact to my work schedule, was able to book the appointment online and have the work completed in less than 24 hours. Very happy to have found my 'Go To ' service garage.

Thank you very much for the great review Jacinta! We`ll look forward to seeing you at your next visit. :)

- The Auto Station
5

They did a great job fixing my brakes ( that includes with an extensive warranty) replaced the brake fluid ( which corrected a problem that I’ve had that no one else was able to fix) and did it in a timely manner. All in all I’m very pleased with the results and will not hesitate to use their services again.

Thanks for the great review Paul! We'll look forward to seeing you at your next service interval.

- The Auto Station
5

Friendly, helpful & honest mechanics that were flexible with my time. 100% recommend if you need service. Thanks for all your help!

Thanks for the terrific review Kevin. We'll look forward to seeing you at your next visit.

- The Auto Station
5

These guys are amazing mechanics. Customer service is top notch. Professional and highly recommended!

Thanks Robert! Great to see you. We sure do wish you the best with your HVAC business as well. We`ll look forward to seeing you at your next visit.

- The Auto Station
5

I've been to most mechanics around downtown Burlington and The Auto Station is definitely a class above the rest. The best aspects are that they're incredibly friendly, empathetic and above all great communicators. If I had to pick a negative, it would be their higher price point (~$120/hr). But with that being said, that price comes with vast knowledge, courtesy vehicles and willingness to investigate cost effective alternatives where possible. Steve's running a gem of a business and left me confident that I made the right choice for my vehicle. I'll definitely be recommending them to everyone I know!

Thanks for taking the time to post a terrific review James! Your satisfaction is our best reward. We'll look forward to seeing you at your next visit.

- The Auto Station
5

So happy I found my new auto shop :) they were extremely friendly, knew a lot about cars and even showed me a proper way to fill my tires :) highly recommend !!!

Thanks very much for the terrific review Kaylee! We'll look forward to seeing you at your next visit.

- The Auto Station