Burlington Auto Repair

Give us a Call:289-635-2880

Reviews make the difference

When asked; why write a review? A somewhat cynical answer often may pop into mind such as, “because everyone does”. Then, again, some may have more socially redeeming motivations, such as wanting to change the world or.. to help us improve our practice to better serve your needs and the needs of those to follow. We clearly intend the latter.

We carefully consider and use the reviews we gratefully receive to identify a rationale on our need for improvement. We can often find specific rationales that might emerge from our customers views that we may otherwise over look.

First, we look for total consistency in our service strategy to maintain customer satisfaction. As an example, we received a comment from one startled but happy client, “They even washed my car on a rainy day.” The consistency reaffirms the application of effort we strive for.

Secondly, we look for a flaw in our previous practice as a means to refine and improve. We've seen comments such as, “ I love my new windshield wipers! Now to clean the inside of my window so I can actually see.” Yes, that comment now has us cleaning the inside of the window on a wiper replacement. Anything less is less than full service.

Lastly, we get a sense of the value of time. All reviews have taken the sender a few precious minutes to write and send through their thoughts. Those moments that could have been spent doing chores, helping others, spent with loved ones are sent to us and are appreciated in a way that we find hard to express.

To all of you that consider us helpful enough to send a few minutes of your time – thank you!

5

While shopping for winter tires on line I read the reviews previous customers of The Auto Station. I dropped in while doing errands in the neighborhood and met Brent Lovell. He was fantastic with his knowledge and even went outside to inspect the tires on my vehicle. His advice probably saved me $1000.00 AND I also got to finish my errands with the courtesy car offered to me! Fantastic place... all the reviews on line are so true ! I will certainly return here for all my automotive maintenance and repairs.

5

Very impressed with the service, the quality of the work and the very reasonably price. Got a battery changed with very little impact to my work schedule, was able to book the appointment online and have the work completed in less than 24 hours. Very happy to have found my 'Go To ' service garage.

Thank you very much for the great review Jacinta! We`ll look forward to seeing you at your next visit. :)

- The Auto Station
5

They did a great job fixing my brakes ( that includes with an extensive warranty) replaced the brake fluid ( which corrected a problem that I’ve had that no one else was able to fix) and did it in a timely manner. All in all I’m very pleased with the results and will not hesitate to use their services again.

Thanks for the great review Paul! We'll look forward to seeing you at your next service interval.

- The Auto Station
5

Friendly, helpful & honest mechanics that were flexible with my time. 100% recommend if you need service. Thanks for all your help!

Thanks for the terrific review Kevin. We'll look forward to seeing you at your next visit.

- The Auto Station
5

These guys are amazing mechanics. Customer service is top notch. Professional and highly recommended!

Thanks Robert! Great to see you. We sure do wish you the best with your HVAC business as well. We`ll look forward to seeing you at your next visit.

- The Auto Station
5

I've been to most mechanics around downtown Burlington and The Auto Station is definitely a class above the rest. The best aspects are that they're incredibly friendly, empathetic and above all great communicators. If I had to pick a negative, it would be their higher price point (~$120/hr). But with that being said, that price comes with vast knowledge, courtesy vehicles and willingness to investigate cost effective alternatives where possible. Steve's running a gem of a business and left me confident that I made the right choice for my vehicle. I'll definitely be recommending them to everyone I know!

Thanks for taking the time to post a terrific review James! Your satisfaction is our best reward. We'll look forward to seeing you at your next visit.

- The Auto Station
5

So happy I found my new auto shop :) they were extremely friendly, knew a lot about cars and even showed me a proper way to fill my tires :) highly recommend !!!

Thanks very much for the terrific review Kaylee! We'll look forward to seeing you at your next visit.

- The Auto Station
5

I am very grateful for the service that I receive at the Auto Station. The staff are knowledgeable and friendly. I have never had any issues with the service that they provide. Keep up the great work!

Thanks for taking the time to post a terrific review Emma! We appreciate your kind thought. We'll look forward to your next visit .

- The Auto Station
5

Great place and people

Thanks Michael! We appreciate the kind thoughts. We'll look forward to seeing you at your next visit.

- The Auto Station
5

Called in for winter tires and got the best tire price in Burlington

Great to meet you Gee! We're happy to help get you in a set of new tires at a great price! We'll look forward to seeing you soon.

- The Auto Station