Reviews make the difference

As an owner of a small business I know how important reviews are.  The new reality is that written reviews are the modern version of a word of mouth referral.  Supporting small business is something that always makes a difference.  I would ask that you take a few minutes and really lend some support.  Your assistance would be much appreciated.

We carefully consider and use the reviews we gratefully receive to identify a rationale on our need for improvement. We can often find specific rationales that might emerge from our customers views that we may otherwise over look.

First, we look for total consistency in our service strategy to maintain customer satisfaction. As an example, we received a comment from one startled but happy client, “They even washed my car on a rainy day.” The consistency reaffirms the application of effort we strive for.  The idea of spending a few extra minutes on everyone of our services comes into a positive focus.

Secondly, we look for a flaw in our previous practice as a means to refine and improve. We've seen comments such as, “ I love my new windshield wipers! Now to clean the inside of my window so I can actually see.” Yes, that comment now has us cleaning the inside of the window on a wiper replacement. Anything less is less than full service.

Lastly, we get a sense of the value of time. All reviews have taken the sender a few precious minutes to write and send through their thoughts. Those moments that could have been spent doing chores, helping others, spent with loved ones are sent to us and are appreciated in a way that we find hard to express.

To all of you that consider us helpful enough to send a few minutes of your time – thank you!

5

Excellent, professional service with Serena who listened, made suggestions and explained everything thoroughly. Well run operation and timely service. Will definitely return.

5

I've been dealing with The Auto Station for years. Each and every time they take such great care of my car. And me too! Their friendly and knowledgeable staff approach vehicle care with integrity. They provide reports, with pics, detailing what needs to be done and the cost is clearly stated. There are no surprises, everything is discussed up front. My questions are happily answered and my concerns are dealt with in a helpful and professional way. Always. I am a big fan of the loaner car program while one's car is in for service, it's such a big help. It's just exceptional service from beginning to end. I highly recommend The Auto Station.

5

Abbey was great on the phone for a school project I had to do she gave me lots of great beginner information was very nice

5

Once again, awesome service at the Auto Station! Special thanks to Brent. The Auto Station is the only shop in town for me.

5

I was unhappy with the dealership where I purchased my vehicle and decided it was time for a change. I happen to find The Auto Station online, which was conveniently close to my home. The service was amazing. The receptionists were very welcoming and friendly and I was given a "lender" which was a huge bonus. Within a few hours I received a message with photos of my vehicle showing the damaged parts that needed replacement as well as an estimate of the cost for repairs. They stayed in touch with me throughout the day giving me updates. The car was ready at the time I requested, which, to me, is really important. After a couple of days I received a text from Steve asking if my car was running ok and asked if I was happy with the service. They care - who does that in this day and age? I highly recommend this place for your vehicle service. Additionally, they even store tires - another bonus.

5

Me and my partner were from Edmonton, Alberta and we luckily found AUTO STATION for our car's immediate needs. From your receptionists to the service itself, it was superbly fantastic. Not only that. Days after, the owner, Steve, sent his personalized text message asking and hoping our car is in better condition after their work is done. Much thanks to "A"-Station, you're an absolute ACE in auto services!!!

5

I came in stressed, worried and concerned about my car. However, leaving was the complete opposite. I felt SAFE, reassured and confidant in my car, plus the work that was done! I am student on a tight budget, and I have a 12 year old mazda tribute. My tire light kept coming up and I was very stressed about this reoccurring issue. I went into to the auto station and the ladies at the front desk found me new tires for a great price and in my budget! The team went out of their way to insure I left I left happy, they helped me figure out a plan to be able to maintaining my car!! Such a great experience and definitely will come back again for all my car needs! Thank you all for your help!

5

So glad that we came to Auto Station, the friendly service warm welcome by the team was outstanding. After having a problem with our car one phone call and they took care of us the very next day and had our car running perfectly. They explained the work to us and had it completed that day . No hesitation recommend this team for anyone looking for honest service. Thanks everyone we will be using you for all our car needs going forward.

5

I purchased a vehicle from a customer of the Auto Station. After driving the vehicle for about a week I noticed an oil leak. I called Auto Station and they said to bring it in and they will check the vehicle. They checked the vehicle, found the issue and covered the whole repair under warranty! They also provided me with a loaner vehicle during the time my vehicle was being repaired. At no cost! The whole team from the owner, the office staff to the technicians are professional, honest and stand behind their work. I cannot say enough about how well I was treated and how much the team did to correct the issue with my vehicle. If you need a shop in Burlington for any reason go to The Auto Station! A big Thank You to the Auto Station team!

5

This place is wonderfully staffed, you can just feel that you’re being heard and cared for. The complimentary car loaner and the exceptional costumer service complimented by the comprehensive work report is truly what sets this shop apart.