Reviews make the difference

As an owner of a small business I know how important reviews are.  The new reality is that written reviews are the modern version of a word of mouth referral.  Supporting small business is something that always makes a difference.  I would ask that you take a few minutes and really lend some support.  Your assistance would be much appreciated.

We carefully consider and use the reviews we gratefully receive to identify a rationale on our need for improvement. We can often find specific rationales that might emerge from our customers views that we may otherwise over look.

First, we look for total consistency in our service strategy to maintain customer satisfaction. As an example, we received a comment from one startled but happy client, “They even washed my car on a rainy day.” The consistency reaffirms the application of effort we strive for.  The idea of spending a few extra minutes on everyone of our services comes into a positive focus.

Secondly, we look for a flaw in our previous practice as a means to refine and improve. We've seen comments such as, “ I love my new windshield wipers! Now to clean the inside of my window so I can actually see.” Yes, that comment now has us cleaning the inside of the window on a wiper replacement. Anything less is less than full service.

Lastly, we get a sense of the value of time. All reviews have taken the sender a few precious minutes to write and send through their thoughts. Those moments that could have been spent doing chores, helping others, spent with loved ones are sent to us and are appreciated in a way that we find hard to express.

To all of you that consider us helpful enough to send a few minutes of your time – thank you!

5

Steve, Brent, and team did a great job of getting me in the shop, part order/part replacement, and getting the work done much faster than the Benz dealership. Well done!

Thanks Kevin! We appreciate you taking the time to send us your very kind thoughts. We'll look forward to your next visit.

- The Auto Station
5

Great service thanks

Thanks for the kind thought and terrific review John! We'll look forward to seeing you at your next visit.

- The Auto Station
5

The Auto Station has superb service. From the moment I first arrived in I was greeted by the front office staff as well as offered refreshments while I waited for my oil change to get done. Regardless of the job, big or small, I receive 5-star service every time. 10/10 would reccomend to anyone!

Thanks Michael!

- The Auto Station
5

Great staff and knowledge. Service is always performed as promised! Auto station has worked on all my vehicles from my 1937 Dodge to our BMW. Quality service with a family atmosphere. Highly recommend them.

Thanks for the great review Derek. We certainly appreciate your confidence! We'll look forward to seeing soon.

- The Auto Station
5

The Auto Station is more than just a service shop. They want to set up your car to get at least 20 years out of it.

Thanks for the great review Mike. No doubt about it, we like to make cars last. We'll look forward to seeing you at you r next visit.

- The Auto Station
5

If there was another 5 stars I would definitely give it to them.I was on the 401 from Toronto to London and felt the car shake as I pushed the break, and the car would pull to the right. Knowing it had to be an alignment issue, starting calling car shops along the way. I didn't want to risk any damage to my car, especially driving to and from London the same day.most shops in a Saturday are closed, or were all booked up. I called the Auto Station and they fit me in with no problems. Rick talk to me on the phone, helped me with getting to the shop. Once I was there the techs were on lunch, he lent the kids and I vehicle to go grab a bite while they finished up with the car. most appreciated as the kid were hungry, not knowing Burlington Rick gave us locations to eat..Within 40 min car was ready to pick up, it was washed and drove 1000x better after alignment. Rick and The Auto Station are amazing if I lived in Burlington I would trist these guys with my Benz anyday. Even got a nice text from owner asking if everything was ok a few days later... Thanks again If you guys in burlington have not been to this shop why??? Better then most shops here in Toronto.

Thanks for the amazing review Chris! It's our pleasure to help out. Happy to get you on your way.

- The Auto Station
5

This is a great shop to get your vehicle inspected and serviced, Steve and the guys are very Honest, professional and helpful, thank you Steve Saif

Thanks for the amazing review Saif! We'll look forward to seeing you at your next visit.

- The Auto Station
5

Awsome staff! Helped me out with picking great tires for my vehicle, they do not try to upsell with things you dont need. Very honest, and friendly service, as an added bonus they even washed my car after. Would definitely recommend.

Thank you very much for the awesome review Sarah! We're happy to see you in some terrific tires. We appreciate you sending us the smile.

- The Auto Station
5

Our car had an oil spill due to Canadian Tire not putting the cap back on properly after an oil change. Oil was spilling on the engine and was a fire hazard. The auto station took us in the same day and fixed the issue. They were understanding of our problem and worked with us to sort out the difficulties. Great customer service and even gave us a complementary car wash. Will definitely be a repeat customer!

It was our pleasure to help. Let us know when we can help you again.

- The Auto Station
5

They were fast, thorough, fair, and very reasonable in terms of costs. I appreciated the detailed report, which allowed me to decide which repairs were essential and which weren’t. They won my future business.

Thank you very much for the amazing review Sanja! We really enjoyed meeting you too! Can't wait to meet to meet your little man in person. Perhaps your next visit?

- The Auto Station